LTC Patient Access Manager - Northeast

About Acadia Pharmaceuticals

Acadia is committed to turning scientific promise into meaningful innovation that makes the difference for underserved neurological and rare disease communities around the world. Our commercial portfolio includes the first and only FDA-approved treatments for Parkinson’s disease psychosis and Rett syndrome. We are developing the next wave of therapeutic advancements with a robust and diverse pipeline that includes mid- to late-stage programs in Alzheimer’s disease psychosis and Lewy body dementia psychosis, along with earlier-stage programs that address other underserved patient needs. At Acadia, we’re here to be their difference.

Seeking talent near: Philadelphia, PA; Allentown, PA; Boston, MA; Providence, RI

As a Long-Term Care Patient Access Manager (LTC PAM) at Acadia, you will play a vital, field-based role supporting healthcare providers and facilities in navigating access to our therapies for on-label use in long-term care settings. In this non-promotional position , you’ll serve as a dedicated and trusted point of contact for LTC providers, facilities, and pharmacies—delivering expert guidance on access-related questions and solutions. You’ll act as a strategic liaison between LTC stakeholders, payers, and hub resources to help ensure patients receive timely and appropriate treatment. This role offers the opportunity to make a meaningful impact in the LTC community by removing barriers to care and supporting better patient outcomes through collaboration and access expertise.

Key Responsibilities:

Subject matter expert in preventing and addressing access and reimbursement issues through education and problem-solving

Educate healthcare providers when appropriate, to navigate and clarify access process

Proactively work with assigned LTC facilities to build and maintain company products, access related knowledge

Work seamlessly and in coordination with Acadia customer support services, LTC pharmacies, and other field teams while supporting patient access

Escalate local payer issues to regional account managers

Condense complex issues into simple solutions by working with cross-functional peers to improve customer experience, educating providers on access and reimbursement requirements, coverage status, and payer appeals requirements, processes and timelines

Demonstrate deep knowledge of Acadia Customer Support Programs and serve as the expert in assigned territory

In-service to LTC facilities on all aspects of the prescription process including but not limited to coverage pathways for Medicare Part A vs Part D, prior authorization requirements, specialty pharmacies, financial assistance programs, and patient resources

Provide partnership with cross-functional colleagues to address individual LTC facility needs

Drive completion, submission, and follow-through of LTC-specific forms (e.g., Treatment Forms, Service Request Forms) and related documentation

Maintain a consistent on-site presence in LTC facilities

Coordinate with hub resources to minimize therapy gaps

Serve as a liaison with LTC pharmacies to coordinate dispensing, benefit investigations, and troubleshoot adjudication/distribution issues

Track, synthesize, and communicate field insights (payer trends, workflow gaps, pharmacy issues) to inform training and distribution strategies

Education & Experience:

Bachelor’s degree required; concentration in life sciences preferred. Advanced degrees (RN, MSN, MBA) are a plus.

Minimum of 5 years of relevant experience in Patient Access, Market Access, Specialty Pharmacy, Nursing, or related areas, with 2+ years of experience strongly preferred in Long-Term Care.

Strong knowledge of payer dynamics, Medicare Part A and Part D access is preferred.

Equivalent combination of relevant education and applicable job experience may be considered.

Required Skills:

Track record of increased responsibilities

Strong history of cross-functional collaboration

Demonstrated success leading without authority

Patient-centric and service-oriented mindset

Exemplary interpersonal skills

High emotional intelligence and empathy

Exceptional organizational and time management skills

Understanding of HIPAA rules

Strong written and verbal communications as well as presentation skills

Excellent computer skills, including knowledge of Microsoft Office products including Outlook, Excel, Word and Power Point

Ability to manage expenses within allocated budgets

Adaptable and open to an environment of change

Strong enthusiasm with a drive to succeed within a team

Ability to travel up to 60% to support LTC facility engagement and pharmacy collaboration

Physical Requirements:

This role involves regular standing, walking, sitting, and the use of hands for handling or operating equipment. The employee may also need to reach, climb, balance, stoop, kneel, crouch, and maintain visual, verbal, and auditory communication both in a standard office environment and while working independently from remote locations. Employee must occasionally lift and/or move up to 20 pounds. This position requires the ability to travel independently overnight and/or work after hours as required by travel schedule or business needs.

#LI-REMOTE #LI-SM1

In addition to a competitive base salary, this position is also eligible for discretionary bonus and equity awards based on factors such as individual and organizational performance. Actual amounts will vary depending on experience, performance, and location.

Salary Range

$128,000 — $160,000 USD

What we offer US-based Employees:

Competitive base, bonus, new hire and ongoing equity packages

Medical, dental, and vision insurance

Employer-paid life, disability, business travel and EAP coverage

401(k) Plan with a fully vested company match 1:1 up to 5%

Employee Stock Purchase Plan with a 2-year purchase price lock-in

15+ vacation days

13 -15 paid holidays, including office closure between December 24th and January 1st

10 days of paid sick time

Paid parental leave benefit

Tuition assistance

EEO Statement (US-based Employees): Studies have shown that women and people of color are less likely to apply for jobs unless they believe they meet every one of the qualifications in the exact way they are described in job postings. We are committed to building a diverse, equitable, inclusive, and innovative company, and we are looking for the BEST candidate for the job. That candidate may be one who comes from a less traditional background or may meet the qualifications in a different way. We strongly encourage you to apply, especially if the reason you are the best candidate isn’t exactly what we describe here.

It is the policy of Acadia to provide equal employment opportunities to all employees and employment applicants without regard to considerations of race, including related to hairstyle, color, religion or religious creed, sexual orientation, gender, gender identity, gender expression, gender transition, country of origin, ancestry, citizenship, age, physical or mental disability, genetic information, legally-protected medical condition or information, marital status, domestic partner status, family care status, military caregiver status, veteran or military status (including reserve status, National Guard status, and military service or obligation), status as a victim of domestic violence, sexual assault or stalking, enrollment in a public assistance program, or any basis protected under federal, state or local law.

As an equal opportunity employer, Acadia is committed to a diverse workforce. If you are a qualified individual with a disability or a disabled veteran, you have the right to request a reasonable accommodation. Furthermore, you may request additional support if you are unable or limited in your ability to use or access Acadia’s career website due to your disability, along with any a