Patient Access Manager

Our patients are our number one priority! We're committed to giving children back their childhood!

Job Posting Title:

Patient Access Manager

Location:

Frisco - Ambulatory Surgical Center

Additional Posting Details:

Monday - Friday

8:00am - 4:30pm

Job Description:

Duties/Responsibilities

Defines, develops, and improves operational and access workflows and performance standards within areas of Access Services of Ambulatory Care, including contact center, PAR team, and surgical services

Assigns, monitors, and manages employees’ work within sphere of influence; operates with high-level of reliability and attention to detail

Manages recruiting and hiring processes for team and areas of responsibility

Ensures staff competency through initial and ongoing training/quality assurance efforts; functions as role model for team in terms of behavior, communication, and performance

Responsible for outcomes, performance of team, and assigned metrics in Ambulatory Care

Coordinates and develops professional growth of direct reports

Works collaboratively with all organizational stakeholders, including, but not limited to other leaders, to facilitate quality patient care, operational effectiveness and efficiency, and process improvements

Acts as resolution point for appropriate issues of employee relations, escalating through chain of command as necessary

Fosters positive family/patient experience in support of organizational efforts related to customer service and issue resolution

Responsible for maintaining and approving accurate payroll, PTO, and leave records for direct reports in accordance with organizational policies, and labor codes, regulations, and laws

May maintain patient information and documentation in electronic medical record; guides team in this area

Abides by organizational and HIPAA guidelines, privacy practices, patient confidentiality, and patient rights

Supports and promotes hospital and departmental performance improvement goals

Ensures quality care through compliance with departmental and organizational policies and guidelines, and external agency guidelines, standards, or regulations

Supports departmental initiatives and change efforts

Practices financial and resource stewardship

Engages in strong communication, acts as team player in supporting mission and vision of organization, and abides by organization’s core values

Additional duties as assigned

Required Skills/Abilities

High school diploma or equivalent required

Bachelor’s degree preferred

Minimum 5-years’ experience in contact center, medical office or healthcare setting required

Minimum 2-years in relevant leadership position required

Strong written and verbal communication skills required

Strong organizational and interpersonal skills required

Working Environment

• •Working Conditions: Inside
• •Working Position: Sitting, Standing, Walking
• •Physical Demands: Sedentary & Light
• •Physical Requirements: lifting/carrying, repetitive movement, Pushing/Pulling, stooping/kneeling/bending.
• •An Individual in this position will be required to lift or carry weight in this group: between 11 - 24 lbs
• •Sensory/Communicative activities essential to the performance of this position: Smelling, Hearing, Seeing, Speaking
• •An Individual in this position will be exposed to: Inside environment