Management and Program Analyst (Technical Support Management Specialist)

Summary

Serves as a Management and Program Analyst (Technical Support Management Specialist) at Indianapolis Center (TCID1-ZID). Administrative support employee that is capable of supporting any and all technical programs, (i.e. training, quality control, planning and requirements, and airspace and procedures), projects, policies and procedures associated with air traffic.

Duties

The incumbent will perform multiple and varying assignments under limited direction from a manager, providing support and assistance to other managers, specialists, and other personnel in connection to the program they are assigned to. The employee demonstrates independence in planning time and using assigned resources to accomplish tasks or small projects to include assembly. Applies experience and advanced knowledge to review and analyze acquisition packages and types of requests for proposals, bids, or quotations, checking documents for errors and ensuring that standard or special provisions are current and in accordance with applicable regulations and policies. Provides a wide range of analytical duties in the conduct of projects and studies of substantive functions to improve the overall work operations. Plans, schedules, conducts analysis, studies, and surveys, which are directed to improve quality. Analyze program areas to discern trends in program delivery such as effectiveness of incorporating various applications into audit and compliance processes, analysis of consolidated report data to measure effectiveness in meeting baselines, or the degree to which program plans and achievements support strategic initiatives. Develops documentation, reports and briefings to include analysis of findings. Analyzes and evaluates work processes and procedures and provides recommendations to systems and processes to improve effectiveness and efficiency. He/she uses quantitative and qualitative analyses to evaluate program metrics. Maintains automated systems to record, reconcile, validate and track data; identify discrepancies and perform various analytical studies. Utilizes automated tools and other systems to create graphics and charts for inclusion in presentations to senior officials. Participates as an active team member in planning, monitoring, and conducting special projects, studies, and initiatives. Analyzes problems, identifies significant factors, gathers and interprets pertinent data, and apply established rules and procedures in order to recommend effective solutions. This work directly impacts the safety of air traffic operations and the NAS. Applies established policies/procedures for most assignments, which allow considerable discretion to select the appropriate approach or recommend solution. Work is reviewed periodically, at major milestones and at completion, for policy compliance, and alignment with the requirements of projects and/or other work activities.

Qualifications

To qualify for this position, you must demonstrate in your application that you possess at least one year (52 weeks) of specialized experience equivalent to the FV-G and/or FG/GS-10/11 level. Specialized experience is experience that has equipped you with the particular knowledge, skills, and abilities to perform successfully the duties of the position, and that is typically in or related to the position to be filled. Specialized Experience: experience performing duties independently with responsibility for effective operation and maintenance of technical programs, (i.e. Training, Quality Control, Planning and requirements, Airspace and procedures), projects, policies and procedures. Experience planning, developing, monitoring and executing actions required to manage technical programs. In addition to the Minimum Qualifications, the following have been determined to be Quality Ranking Factors for this position. This means possession of this competency could be expected to significantly enhance perofrmance but is not essential for satisfactory performance. Dashboarding Lean/Six Sigma/Continuous Process Improvement QUALIFICATIONS MUST BE MET BY THE CLOSING DATE OF THIS VACANCY ANNOUNCEMENT. Knowledge, Skills and Abilities (KSAs): As a part of the Federal-Wide Hiring Reform Initiative (streamlining the hiring process), the FAA is committed to eliminating the use of the Knowledge, Skills and Ability (KSA) narratives from the application in the hiring process for all announcements. Therefore, as an applicant for this announcement, you are NOT required to provide a narrative response in the text box listed below each KSA. In lieu of providing a KSA narrative response in the text box listed below each KSA in your work history, please include information that provides specific examples of how you meet the response level or answer you chose for each KSA. Your work history examples should be specific and clearly reflect the highest level of ability. Your KSA answers will be evaluated further to validate whether the level that you selected is appropriate. Your answers may be adjusted by a Human Resource Specialist as appropriate.

Education

Not Applicable