Manager, Field Applications - EMEA

At Element Biosciences, we are passionate about our mission to empower the scientific community with more freedom and flexibility to accelerate our collective impact on humanity. We have built a highly efficient product-driven organization where employees can learn, grow, and thrive in a challenging but encouraging environment. We are committed to scientific integrity, collegiality, honesty, objectivity, and openness.

We are seeking an experienced Manager, Field Applications, EMEA who will play a pivotal role supporting our growing customer base in the EMEA region. This role will support a team covering one half of EMEA. This is an incredible opportunity for someone who is passionate about seeing customer success and winning for the company. We are looking for candidates with a solid background in NGS sample and library prep workflows as well as cell biology. The hired candidate will need to be physically located in the territory and be willing to travel frequently to customer sites. This role will report to the Sr Manager, Field Applications, and will be a remote role based in the DACH region.

If you possess the following and want to make a meaningful impact, we invite you to explore this role.

Essential Functions and Responsibilities:

Frequently traveling to customer sites is required

Troubleshooting issues related to user's technical skills, biochemistry/assay design, experimental design, software, and instruments

Supporting commercial team and customers in their technical applications and providing product training

Displaying professionalism, understanding, tact, fairness, and technical knowledge in all customer interactions

Providing strategic and competitive feedback to marketing and product development teams, and independently leads or manages beta tests at customer sites

Working independently on significant and unique issues requiring collaboration with key decision-makers and senior managers across the organization which may impact future products, concepts, and technologies

Mentoring and leading a team of Field Application Scientists

Traveling with members of the team to develop their training and troubleshooting skill sets

Leading regional team calls to develop tactical frameworks to address the needs of the region

Assisting sales and marketing on pre and post strategic sales activities requiring both technical depth and market knowledge

Collaborating with other cross functional leaders to improve processes and work to scale the organization

Delivering customer training and workshops, both in-person and remote

Utilizing service CRM software to accurately identify and document customer opportunities

Collaborating with internal partners to resolve customer issues and improve processes

Education and Experience:

Bachelors degree with 10+ years, Masters degree with 8+ years or PhD with 6+ years in NGS library construction (a combination of experience and education may be considered)

Hands-on experience with cell culture and tissue handling required

Experience with NGS sequencing instrument and sequencing run set up along with NGS sample and library prep workflows is preferred

Must be highly motivated and have strong problem-solving ability

Excellent communication and strong relationship building skills

Highly collaborative and adaptable; able to work well within multidisciplinary teams

Skilled in nucleic acids and protein analytical methods

Experience with single cell protocols and cell culture for multiomics workflows

Generate high quality and reproducible wet-lab data from established protocols

High degree of comfort navigating technical project discussions

Must be able to work independently and as a team player

Demonstrated account management skills

English speaking and second language is preferable

Physical Requirements:

Ability to lift up to 20 pounds

Must be flexible in working hours as this position may require customer support during non-regular business hours

Location:

Remote (DACH region based)

Travel:

Domestic and International travel up to 70%

Job Type:

Full-time, Exempt

Please note: Base compensation will depend on multiple factors, including geographic location, qualifications, and experience.

We foster an environment such that all people are afforded the freedom to pursue their passions without regard to race, color, religion, national or ethnic origin, gender (including pregnancy), sexual orientation, gender identity or expression, age, disability, veteran status or any other characteristics protected by law.