Manager, Operations

About Athena

At Athena, we believe that exceptional leadership is built on a foundation of exceptional support.

Our membership provides leaders with a dedicated Executive Partner for daily support, an Executive Coach for growth and clarity, and a proprietary AI platform that enhances it all.

Since 2021, we've supported thousands of leaders—from startup founders to C-suite executives to solopreneurs. Our Kenya hub plays a key role in this mission by training and supporting our Executive Partners, making sure they have the skills, resources, and ongoing development they need to deliver elite support to Athena members. As part of the Athena team, you'll help build and scale the infrastructure that makes these incredible partnerships possible.

Operations Manager

The Role Overview

As an Operations Manager, you'll be the bridge between Athena Members and their Executive Partners. You'll set the foundation for a successful partnership by building relationships with members, understanding what success looks like for them, and making sure their XP has everything they need to deliver exceptional support. When things don't go as planned, you're the one who steps in to keep the partnership on track.

What You'll Do

Build and maintain exceptional partnerships

Get to know members and their Executive Partners well enough to anticipate needs and step in when it matters most

Understand each member's business and personal strategies to determine their priorities and capabilities

Align XP capabilities and resources to help members reach their goals

Identify opportunities to deepen partnerships and drive mutual success

Manage through challenges

Resolve conflicts quickly and diplomatically when partnerships hit rough patches

Ensure members are always covered, even when unforeseen circumstances arise

Prioritize Athena's business interests and profitability while seeking mutually beneficial outcomes

Develop and lead your team

Lead a team of 10-15 Executive Partners with coaching, feedback, and development

Provide resources, training, and support necessary for XPs to consistently deliver world-class service

Set clear goals and track performance metrics

Hold your team accountable for results and foster a culture of collaboration and high performance

Think strategically and operate globally

Blend operational expertise with relationship management to optimize processes and enhance member satisfaction

Navigate cultural nuances across multiple countries and time zones

Drive continuous improvement in how we serve members

What You Bring

Required experience:

At least five (5) years of operations and people management experience

At least three (3) years of experience interfacing with foreign stakeholders, preferably American stakeholders.

A police clearance is required for successful candidates and should be readily available once identified for the role.

Proven ability to manage escalations and resolve conflicts effectively

Experience managing client relationships

Strong coaching skills with experience creating individualized development plans

Experience conducting root cause analysis and creating action plans

Comfort working night shifts and rotating schedules

Required skills:

Excellent English communication (written and verbal)

Strong relationship-building abilities with executives and cross-functional teams

Strategic thinking and business acumen

Performance management and accountability

Adaptability in fast-paced environments

Education:

Bachelor's degree in business, marketing, or related field (MBA is a plus)

You'll excel in this role if you:

Build trust quickly and maintain it over time

Stay calm and solution-oriented under pressure

Balance empathy with accountability

Communicate clearly across cultures and time zones

Lead by example and inspire your team

What Athena Offers

Paid time off, wellness initiatives, and healthcare coverage

Career advancement opportunities in our global organization and ongoing coaching, feedback, and strategic training

Access to our 3,000+ global support network

Metis College: Access a fully sponsored MBA through our exclusive partnership with Woolf University and Oxford.

Why Athena

Athena isn’t just a place to work, it’s a platform to build the career and life you’ve always wanted.

Our Executive Partners grow alongside some of the world’s most ambitious leaders, learning how they think, operate, and succeed. You’ll gain exposure to groundbreaking ideas, elite workflows, and influential networks. The work is dynamic, challenging, and deeply rewarding, with opportunities to contribute meaningfully every day.

We believe your potential is greater than you know, and we’re here to help you realize it.

From day one, you’ll be supported through intensive onboarding, hands-on mentorship, and targeted development programs designed to accelerate your growth. Our high-performance culture is fueled by collaboration, feedback, and a shared commitment to excellence, and we invest deeply in your development because we believe in building careers, not just filling roles.

If you're driven to serve remarkable members, grow your capabilities, and build a future you're proud of, for yourself and the people you care about, you'll find a rare kind of runway here.

Join us and discover what you're truly capable of.