Manager - Planning and Reporting

Job Description:

Key Responsibilities

1. Cost Model Ownership & Maintenance

• •Own and maintain the cost model, ensuring:
• •All changes in actuals (e.g., leavers, joiners, promotions, rate changes) are accurately reflected
• •Continuous alignment between actuals, forecast, and cost assumptions
• •Proactively identify whether leavers are being replaced and any associated cost savings/ risks.
• •Visibility of open roles (new vs replacements vs uncommitted costs), leavers (confirmed and unconfirmed), job requisitions and hiring status

• •Drive a process-led approach to cost model updates via structured inputs (e.g., WD reports)
• •Present first view of consolidated CXM cost model to FP&A senior manager and Commercial Finance to discuss further margin risks and opportunities. Refine cost model after the review.
• •Headcount – visibility of actuals onshore, nearshore and offshore.

2. Actuals vs Forecast Analysis

• •Support month-end processes including:
• •Actualisation of staff and non-staff costs in 1 sheet (for CXM level)
• •Forecast updates (SL and central costs)

• •Collaborate closely with RTR teams to:
• •Improve efficiency
• •Enhance insight quality

• •Lead detailed analysis of actuals vs forecast variances on costs
• •Identify and explain key drivers:
• •Headcount movements
• •Rate changes / promotions
• •Other business decisions

• •Partner with offshore and nearshore teams to validate assumptions and variances.
• •Translate insights into clear financial implications for the business

3. Offshore & Nearshore Business Partnering

Act as the finance bridge across geographies:

• •Work closely with offshore lead, nearshore lead and Operations to validate:
• •HC forecast (leavers, joiners, promotions)
• •Any changes in tiers

• •Improve visibility of HC movements to wider CXM FP&A and Commercial Finance teams
• •Drive better forecasting discipline and accuracy
• •Provide challenge and support on:
• •Rates
• •Promotions
• •Workforce planning decisions

4. Reporting, Insights & Narrative

• •Own and manage key reporting including:
• •Cost model updates (WD report + HR + Operations)
• •PAR and the narrative email that send to ELT

• •Produce clear, concise leadership-ready narratives for:
• •ELT and senior stakeholders
• •Monthly and quarterly reviews

“Connect the dots” across data sources to tell a coherent financial story

5. Reporting & MI

• •Support planning cycles:
• •MFF/ RF packs
• •Monthly/ Quarterly MI packs

Contribute to presentation materials and key slides

Location:

Bangalore

Brand:

Bcoe

Time Type:

Full time

Contract Type:

Permanent