Medical Front Office - Administrative Assistant I, UNLV Student Wellness - Business and Insurance [R0153962]

The University of Nevada, Las Vegas (UNLV) appreciates your interest in employment. We ask that you keep in mind the following when completing your application:

• •Once you start the application process you cannot save your work. Please ensure you have all required attachment(s) available to complete your application before you begin the process.
• •Required attachments are listed below on the posting. Your application will not be considered without the required attachments.
• •Please note that applications must be submitted prior to the close of the recruitment.

Once a recruitment has closed, applications will no longer be accepted. If you need assistance or have questions regarding the application process, please contact Human Resources at (702) 895-3504 or unlvjobs@unlv.edu .

Job Description

The University of Nevada, Las Vegas invites applications for Medical Front Office - Administrative Assistant I, UNLV Student Wellness - Business and Insurance [R0153962]

ROLE of the POSITION

Student Wellness at the University of Nevada, Las Vegas seeks a full-time Medical Front Office Administrative Assistant I, to join our health care team at the Student Health Center and Faculty and Staff Treatment (FAST) Center. The AAI Medical Office Assistant duties include but are not limited to:

Front Office Duties

• •Accurately schedule, re-schedule, cancel, and confirm appointments.
• •Enter and update patient/client data into the electronic health record (EHR), forms and reports.
• •Verify, obtain and maintain patient/client demographics.
• •Perform check-in and check-out procedures.
• •Assist and guide patients/clients with patient portal system.
• •Trouble shoot portal use issues and resolve portal concerns.
• •Accept and process payments according to department procedures.
• •Perform assigned clinic opening and closing procedures. Assists as required during daily reconciliation process.
• •Follow and complete daily close and reconciliation process per department policy and procedure.
• •Maintain and update SWC patient accounts in a timely manner and organized format.
• •Assist in the preparing and mailing of patient billing statements as requested by the Accounting Assistant, Associate Director or the Director of Business & Administration.

Reception Duties and Customer Service

• •Greet patients, clients, and visitors upon entering the Student Wellness Center. Provide accurate general information about SWC and its services. Treat patients with compassion and empathy.
• •Control flow, monitor and manage entry into clinic area.
• •Answer telephones, emails, instant messages and assist with requests resulting from inquiries.
• •Retrieve and respond to messages (phone, in-person, electronic).
• •Coordinate deliveries, patient/client/guest/visitor flow with internal departments.
• •Ensure a neat, clean and professional appearance of the lobby, check-in, and front desk areas. Report work orders, or hazards.
• •Prioritize and perform multiple tasks as needed in the clinic.
• •Adjust work schedule as needed, based on patients, staffing, and clinical need
• •Effectively and efficiently use the SHC/FAST Center electronic health records system.
• •Maintain proper (e.g., correct spelling, clear and definitive statements) legible documentation and clinical records.
• •Comply with the SHC/FAST Center’s policies, procedures, and accreditation standards.

Participate in infection prevention assessments and safety drills.

Comply with quality assurance practices.

Strictly uphold the confidentiality of health information and protect patients’ right to privacy.

BACKGROUND SCREENING

Employment is contingent upon the successful completion of a pre-employment criminal background and/or credit check.

MINIMUM QUALIFICATIONS

Graduation from high school or equivalent education and one year of clerical experience which included experience in one or more of the following areas: maintaining records, answering telephones, and reviewing forms, documents and other written materials; OR six months of experience as an Administrative Aid in Nevada State service; OR an equivalent combination of education and experience as described above.

PREFERRED QUALIFICATIONS

Worked in a healthcare facility/medical facility. Experience with insurance claims processing, billing and appeals. Knowledge and experience with account receivables, cash collections and reconciliation.

COMMITMENT TO OUR CAMPUS VALUES

Successful candidates will advance UNLV's mission by cultivating an environment of mutual respect and belonging. They will model our Campus Values in their decision-making and inspire excellence across our community.

SALARY

Grade 23 Step 1, salary $39,421.44.

In accordance with Nevada Administrative Code (NAC) 284.170 , initial appointments to classified positions typically begin at Step 1 of the assigned grade. A "Step" refers to the specific rate of pay within a grade, as determined by the Division of Human Resources.

BENEFITS OF WORKING AT UNLV

• •Competitive total rewards package including:
• •Paid time off, sick leave, and holidays
• •Excellent health insurance including medical, dental and vision
• •Comprehensive retirement plans and voluntary benefits programs

• •No state income tax
• •Tuition discounts at Nevada System of Higher Education (NSHE) schools
• •Tuition discounts for spouses, domestic partners, and dependents

PERKS & PROGRAMS

• •Employee recognition and appreciation programs
• •UNLV athletics ticket discounts
• •Statewide employee purchase program discounts
• •RebelCard discounts on and off campus
• •Wellness programming for all UNLV faculty and staff at no cost
• •Opportunity for career advancements to leadership roles
• •Connect with colleagues with shared interests
• •Personal and professional development opportunities
• •A comprehensive onboarding program, Rebels: Onboard
• •Support and resources available for veteran applicants — contact vetjobseekers@unlv.edu or visit our Veterans Webpage .

HOW TO APPLY

THIS RECRUITMENT MAY CLOSE PRIOR TO THE ANNOUNCED CLOSING DATE BELOW BASED ON VOLUME OF APPLICATIONS RECEIVED.

Submit a letter of interest (cover letter) and a detailed resume listing qualifications and experience. If you are a veteran, please attach your DD-214 or other applicable official documentation to your application as evidence of Veterans or Disabled Veteran’s status.

Attach ALL documents in the CV/Resume attachment section when applying.

Applicants should fully describe their qualifications and experience, with specific reference to each of the minimum and preferred qualifications because this is the information on which the initial review of materials will be based. The resume must have a detailed description of the major duties that you performed as a part of each job; applicants must demonstrate that they qualify for this position. Education (including High School) and experience must be clearly documented. Your application will NOT be moved forward if your application is incomplete. Materials should be addressed to Search Committee Chair .

This recruitment will close at midnight (Pacific Standard Time) on November 10, 2026.

Applications must be submitted electronically through Workday. Please note that emailed materials will not be accepted.

Veterans are encouraged to apply. UNLV values the skills of those who have served. Learn more at Veterans Webpage or contact vetjobseekers@unlv.edu for support.

For assistance with the application process, please review instructions on How to Apply . For further assistance contact UNLV Human Resources at (702) 895-3504 or UNLVJobs@unlv.edu and include the job requisition number in your email subject line.

SPECIAL INSTRUCTIONS FOR INTERNAL NSHE CANDIDATES

Current UNLV and Nevada System of Higher Education (NSHE) employees must apply through Workday. Type Find Jobs in the Workday search bar or access the page directly here: JOB HUB

Search for this position using the job requisition number R0153962.

To ensure