Medical Office Assistant (Casual)

Title: Medical Office Assistant

Location : Penticton

Employment Status: Casual

Hours: as needed

Closing date: Oct 1, 2026

The Employer

A progressive, not for profit organization, OneSky has been serving the South Okanagan Similkameen for over five decades. Guided by our core belief that we’re all in this together, living under a single sky, our goal is to create a way forward for everyone. We champion and support individuals to reach their full potential, work to remove barriers and support individu als through a diverse range of services. OneSky values diversity, accessibility, respect, accountability, integrity, and collaboration. We provide a competitive salary, comprehensive health and wellness benefits, a great pension plan (Municipal Pension Plan) and a supportive, collaborative, and fun work environment. OneSky is a great place to work!

Job Summary

The Medical Office Assistant (MOA) provides administrative and clerical support to Family Physicians, Nurse Practitioners, and patients at the Martin Street Outreach Clinic and Urgent & Primary Care Centre. This role ensures smooth clinic operations and a welcoming environment for all.

Reporting Relationships

This position reports to the MOA Coordinator at OneSky Community Resources. Daily work is directed by Interior Health’s Clinic Manager and the Martin Street Outreach Clinic’s Provider Collective.

Clinic Overview

• Martin Street Outreach Clinic
• This clinic provides long-term, relationship-based primary care to individuals with complex health needs, including mental health challenges, substance use, and social vulnerabilities. Services are delivered by a collaborative team of physicians, nurse practitioners, nurses, social workers, and allied health professionals. The clinic operates as an OAT (Opioid Agonist Treatment) Clinic, offering supervised medication such as methadone or suboxone to support individuals with opioid use disorders.

Additional services include:

Mental health and substance use support

Chronic disease management

Preventive care and health education

Coordination with community resources and social services

Trauma-informed care and harm reduction approaches

The clinic is operated in partnership with Interior Health and works closely with community agencies such as Pathways Addictions Resource Centre, South Okanagan Women in Need Society (SOWINS), and other local service providers to ensure wraparound support for patients.

• Urgent & Primary Care Centre
• Operating during evenings and weekends, this centre provides same-day access to care for non-life-threatening health concerns. It serves individuals, families, and seniors who may not have a regular primary care provider or need timely medical attention.

Services include:

Assessment and treatment of minor injuries and illnesses

Prescription renewals and medication management

Referrals to specialists and diagnostic services

Health Connect Registry support to help patients find long-term care providers

Key Responsibilities

Administrative & Clerical Support

Maintain efficient clinic operations through scheduling, document preparation, and provider support

Facilitate telephone conferencing and meetings as directed by the Clinic Manager and Providers

Collect and manage incoming forms and information requests for Providers, ensuring timely completion

Chart necessary documents into the correct patient chart using Med Access

Prepare and send requisitions, referrals, and medical documentation

Submit billing through Teleplan/MSP and manage third-party billings (e.g., WCB, ICBC, RCMP, DVA); communicate daily billing documentation to the Billing Clerk

Maintain patient records and filing systems

Manage incoming and outgoing phone calls, emails, and faxes, relay messages promptly

Receive and record patient payments, issue receipts

Participate in data collection, evaluation, and quality assurance activities

Patient Interaction

Greet and check in patients, update records and escort to exam rooms

Monitor patient waiting areas and washrooms; provide assistance or redirect concerns to the Clinic Manager or delegate

Book follow-up appointments and specialist referrals

Support intake and referral processes for long-term primary care, including coordinating with a Social Worker

Manage the Patient Recall list for repeat appointments and procedures

Communicate test results and appointment details to patients as directed

Clinical Support & Other Duties

Prep exam rooms and supplies for procedures, including physical exams, PAP smears, and minor procedures

Assist with minor procedures and chaperoning as needed

Label and send specimens (e.g., Pap smear slides, swabs) to labs for analysis

Record patient measurements (e.g., height, weight, abdominal/head circumference, visual acuity) and chart documentation in EMR

Ensure health and safety standards are followed

Respond to emergency situations appropriately

Perform minor cleaning and tidying tasks

Carry out other duties as assigned

Qualifications

Medical Office Assistant Certificate/Diploma, or equivalent education and experience in an administrative or clinical setting

Experience supporting vulnerable populations, including individuals with mental health, substance use, or socio-economic challenges

Training in trauma-informed practice is an asset

Strong customer service, interpersonal, and communication skills

Excellent time management, multitasking, and organizational abilities

Proficient in English (written and verbal)

Computer literacy, including Microsoft Word and Excel

EMR experience with Med Access and/or Meditech

Ability to manage confidential and sensitive information with discretion

Comfortable working in interdisciplinary, team-based care environments

Knowledge of medical terminology and community medical resources

Ability to remain calm and effective under pressure

Empathetic communicator, adaptable to diverse client needs

Why Work at OneSky?

At OneSky Community Resources, we believe in the strength of community, the importance of connection, and the dignity of every individual. As a Medical Office Assistant at the Martin Street Outreach Clinic, you’ll play a vital role in supporting the daily operations of a dynamic, interdisciplinary health care team. Your work will help create a safe, welcoming, and respectful environment for patients navigating complex health and social challenges.

If you're a compassionate, detail-oriented professional with a commitment to inclusive care and community well-being, we invite you to apply. Help us make a meaningful impact in the lives of individuals and families across the South Okanagan Similkameen and join us in upholding the values and mission of OneSky Community Resources Society.

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