Part Time - Medical Office Assistant

RIVER STONE HEALTH & WELLNESS

MEDICAL OFFICE ASSISTANT – Join Our Medical Team!

Company Description

River Stone is a family-owned, health & wellness-focused clinic in Southwest Edmonton dedicated to providing high-quality, client-centered care. Our Medical Clinic is part of a broader multi-disciplinary organization that brings together medical, therapeutic, and wellness services in a professional, supportive, and collaborative environment.

We are looking for an experienced, professional, and compassionate Medical Office Assistant (MOA) to join our growing Medical Clinic team. This is an opportunity to become part of an established organization with a strong commitment to exceptional patient care, privacy, professionalism, and operational excellence.

Role Description

This is a part-time, on-site Medical Office Assistant role supporting the day-to-day operations of our Medical Clinic. The MOA will work closely with Nurse Practitioners, patients, and the administrative team to provide an exceptional patient experience while ensuring the clinic operates efficiently and professionally.

Daily responsibilities will include patient reception and communication, appointment scheduling, registration, EMR management, processing referrals and documentation, coordinating patient follow-up, and supporting the clinical team with administrative tasks.

The successful candidate will work primarily within TELUS CHR , Netcare , and other healthcare systems and platforms as required. This role requires a high level of professionalism, discretion, accuracy, and attention to detail, particularly when handling confidential patient and health information.

Why You’ll Love Working With Us – Support the Team. Care for the Patient. Make a Difference.

A great medical office is about more than answering phones and booking appointments. It’s about creating a calm, organized, professional experience for patients while giving healthcare providers the support they need to focus on delivering exceptional care.

As an MOA at River Stone, you’ll be an important part of that experience.

Here’s what you can expect when you join us:

Be Part of the Patient Experience – You’ll often be the first and last person a patient interacts with. Your professionalism, warmth, and attention to detail make a real difference.

Support Great Healthcare Providers – Work closely with our Nurse Practitioners and clinical team to help keep the Medical Clinic organized, efficient, and running smoothly.

Put Your Skills to Work – From EMR management and referrals to scheduling, documentation, and patient communication, you’ll play an important role in the day-to-day operation of the clinic.

Work in a Professional Environment – We take privacy, confidentiality, professionalism, and patient care seriously and are committed to maintaining high standards across our Medical Clinic.

Be Part of Something Bigger – While your primary focus will be the Medical Clinic, you’ll be part of a larger multi-disciplinary organization with medical, paramedical, and wellness services.

Learn & Grow – We believe in developing our people and creating opportunities to build knowledge, confidence, and long-term career skills.

A Team That Supports You – We value clear communication, teamwork, accountability, and treating our people with the same respect and care we expect them to provide to our patients.

Be the calm, capable, caring person patients can count on.

Key Responsibilities

Patient Reception & Experience

Greet and assist patients in a professional, welcoming, and compassionate manner

Manage patient check-in and check-out processes

Answer phones, emails, and patient inquiries promptly and professionally

Schedule, reschedule, and confirm appointments

Maintain a high standard of patient communication and service

Address routine patient concerns and escalate appropriately when required

Medical Administration

Maintain accurate patient demographic and administrative information

Manage patient records and documentation within the EMR

Process referrals, requisitions, forms, and other medical documentation as required

Coordinate patient follow-up and communication

Assist with incoming and outgoing correspondence

Support administrative workflows for Nurse Practitioners and the Medical Clinic

EMR & Healthcare Systems

Work confidently and accurately within TELUS CHR

Use Netcare and other applicable healthcare systems and platforms

Maintain accurate and timely electronic records

Follow established procedures for documentation, information management, and system security

Learn and adapt to new technology and clinic systems as required

Clinic Operations

Support smooth day-to-day clinic operations

Monitor schedules and identify potential booking or workflow issues

Communicate effectively with practitioners and the administrative team

Maintain an organized, professional, and welcoming reception area

Follow established clinic policies, procedures, and SOPs

Assist with other administrative duties as required

Privacy & Confidentiality

Maintain strict confidentiality of all patient information

Follow River Stone privacy, confidentiality, and information-security policies

Handle personal health information appropriately and securely

Ensure patient information is only accessed, discussed, or disclosed in accordance with applicable policies and requirements

Position Requirements

The successful candidate will:

Hold a Medical Office Assistant (MOA) Diploma – required

Have previous experience working in a medical clinic, physician office, primary care, or similar healthcare environment

Have strong knowledge of medical office procedures and workflows

Have excellent communication and interpersonal skills

Provide professional, compassionate, and patient-focused service

Be responsible, reliable, organized, and committed to a strong work ethic

Have exceptional attention to detail and accuracy

Be comfortable working with confidential and sensitive health information

Be able to manage multiple priorities in a fast-paced environment

Be comfortable working independently while contributing to a collaborative team

Be comfortable supporting routine clinical intake, obtaining vital signs, assisting with patient triage processes, and acting as a chaperone when require

Have strong computer and administrative skills

Experience with TELUS CHR — an asset

Experience with Netcare — an asset

Experience supporting Nurse Practitioners or primary care providers — an asset

Experience with referrals, requisitions, medical forms, and other healthcare documentation — an asset

Experience in a multi-disciplinary healthcare environment — an asset

Be available to work evenings and/or weekends as required — an asset

Clinical & Patient Care Support

Obtain and accurately document patient vital signs and other routine clinical measurements as directed by the Nurse Practitioner or established clinic protocols

Support established patient triage and clinical intake processes , gathering and documenting relevant information and escalating concerns to the appropriate Nurse Practitioner or clinical team member

Assist Nurse Practitioners with patient flow and clinical room preparation as required

Act as a chaperone during patient examinations or procedures when requested by the patient, Nurse Practitioner, or in accordance with clinic policy

Maintain professionalism, patient dignity, privacy, and confidentiality during all clinical interactions

Follow established clinic protocols and direction from the Nurse Practitioner regarding clinical support activities

Compensation & Benefits

Part Time

Competitive compensation based on experience

Group Health Benefits Plan , including medical, dental, prescription coverage, and more

Employee Discount Program on products and services across our clinic divi