Medical Records Specialist

EyeCare Partners is the nation’s leading provider of clinically integrated eye care. Our national network of over 300 ophthalmologists and 700 optometrists provides a lifetime of care to our patients with a mission to enhance vision, advance eye care and improve lives. Based in St. Louis, Missouri, over 650 ECP-affiliated practice locations provide care in 18 states and 80 markets, providing services that span the eye care continuum. For more information, visit www.eyecare-partners.com .

• Job Title: Medical Records Specialist
• Company: Eyecare Associates of East Texas
• Location: Tyler, TX

Hours:

Full Time

Our offices are open Monday-Friday 7:30am-5:30pm

You may need to work a little earlier/later as needed

Perks:

Full Benefits Package - Medical, Vision, Dental and Life Insurance

401k + Employer Matching

Paid Time Off (PTO) and Paid Holidays

Paid Maternity Leave

Employee Discounts

Competitive Base Pay

SUMMARY

The Medical Records Specialist is responsible for processing all medical records requests through prompt and courteous service in a high-volume, patient-focused environment.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Promptly answer and triage all incoming calls from patients, employees and other health care professionals in a professional and polite manner

Responds to written or telephonic requests for medical records in a timely manner

Maintains patient files in Electronic Medical Record (EMR) system

Responds to subpoenas according to operational standards

Retrieve patient information as directed

Communicates problems or irregularities according to management

Scan, sort, index and deliver all charts, faxes and miscellaneous correspondence

Maintains patient confidentiality by adhering to professional standards, policies and procedures, and federal and state requirements

Maintain patient confidentiality and HIPAA requirements

Adheres to all safety policies and procedures in performing job duties and responsibilities while supporting a culture of high quality and great customer service

Other duties as assigned

QUALIFICATIONS

Must exhibit patient confidentiality at all times

Must be detail-oriented and able to work with changing priorities

Strong written and verbal communication skills required

Favorable result on Background Check required

Must be able to provide proof of identity and right to work in the United States

EDUCATION AND/OR EXPERIENCE

High school diploma or general education degree (GED) required

One year of related experience and/or training; or equivalent combination of education and experience

Previous experience working with medical records in the healthcare industry preferred

LICENSES AND CREDENTIALS

None

SYSTEMS AND TECHNOLOGY

Proficient in Microsoft Excel, Word, PowerPoint, Outlook

Experience using Electronic Medical Records (EMR) systems preferred

Computer proficiency and ability to quickly learn new applications

PHYSICAL REQUIREMENTS

This role requires a variety of physical activities to effectively perform essential job functions. The position involves frequent walking (75%), sitting (50%), and standing (50%), with regular bending, stooping, and reaching (25–50%). Employees must be able to lift, carry, push, and pull items up to 25 lbs. Strong fine motor skills and full use of hands are essential, as the role demands constant grasping, writing/typing, and use of technology. Visual and auditory acuity—including color, depth, peripheral vision, and the ability to adjust focus—is required 100% of the time. Occasional driving or climbing may also be necessary.

If you need assistance with this application, please contact (636) 227-2600. Please do not contact the office directly – only resumes submitted through this website will be considered.

EyeCare Partners is an equal opportunity/affirmative action employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, and veteran or disability status.