Medical Support Assistant (Office Automation)

Summary

About the Position: This position is located in the Mental Health Clinic at Keller Army Community Hospital at West Point, NY. This is a Direct Hire Solicitation. Salary negotiation may be available for those candidates who are new to Federal service.

Duties

• •Complete request forms, manually or automation, for individual patient orders, blood work and other patient care and administrative requests.
• •Coordinate and schedule patient services with other medical treatment facility departments or specialties.
• •Monitor and manage the messaging system at the department level.
• •Verify eligibility for care through appropriate resources.
• •Maintain patient records, both electronically and paper, in accordance with regulations.
• •Perform clerical duties inherent to the in-processing, care, and out-processing of patients, families/caregivers, and guests.

Qualifications

Who May Apply: US Citizens In order to qualify, you must meet the experience and/or education requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience; if qualifying based on education, your transcripts will be required as part of your application. Additional information about transcripts is in this document. Specialized Experience: One year of specialized experience equivalent to at least the GS-04 grade level in the Federal service which includes greeting medical patients in person or telephonically, entering or retrieving medical data from automated systems, and scheduling medical appointments for patients. OR Education: Four years of education above the high school level obtained in an accredited business, secretarial or technical school, junior college, college or university. OR Combination of Education and Experience: A combination of education and experience may be used to qualify for this position as long as the computed percentage of the requirements is at least 100%. To compute the percentage of the requirements, divide your total months of experience by 12. Then divide your semester hours of education beyond two years (total semester hours minus 60) by 60. Add the two percentages. Proficiency Required: This position requires a qualified typist. A qualified typist can type 40 words per minute based on a 5 minute sample with three or fewer errors.

Education

FOREIGN EDUCATION: If you are using education completed in foreign colleges or universities to meet the qualification requiremnts, you must show the education credentials have been evaluated by a private organization that specializes in interpretation of foreign education programs and such education has been deemed equivalent to that gained in an accredited U.S. education program; or full credit has been given for the courses at a U.S. accredited college or university. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.