Member Support Specialist

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Member Support Specialist based in United States.

• This is a remote, customer-facing role supporting members who rely on digital healthcare services for ongoing care.
• You’ll serve as a trusted first point of contact across email, live chat, and phone.
• Your work will span eligibility, enrollment, billing, technical questions, and program logistics.
• You’ll own member issues from initial contact through resolution while coordinating with internal specialists when needed.
• The role also gives you an opportunity to turn recurring member feedback into improvements across teams and processes.
• You’ll work in a fast-paced, remote-first environment where thoughtful communication, sound judgment, and follow-through are highly valued.
• You’ll also use modern AI and support tools to work efficiently while preserving a genuinely human member experience.