Men's Case Manager

QUALIFICATIONS

Agree with the statement of faith and core values, and be able to demonstrate the values to Crossroads Mission Avenue staff and guests

Communicate effectively and record information accurately

Human Services experience desired, but not required

Maintain a high standard of personal morality and accountability, living above reproach in all areas of life

Strong interpersonal skills, including the ability to diffuse conflict and always treat Crossroads’ guests with dignity and respect, and ability to maintain confidentiality

Maintain composure in stressful situations

Proven computer skills and willingness to become proficient with Crossroads Mission Avenue computer software

High School diploma or equivalent

Hold a current CPR and First Aid Certification, or willingness to become certified

Program:

Check all guest rooms on a daily basis, ensuring that rooms are clean, neat, orderly, and smelling good. Address individual guests if attention is needed in their living area

Coordinate and publish weekly guest chore lists and conduct Monday through Friday community service meetings for guests

Coordinate operations of food pantry programs, working with guests to conduct food box preparation for each request and conduct weekly kitchen deep cleaning with guests for Friday PRP

Coordinate PRP teaching schedules and distribute schedules to all staff who are assigned to teach on a rotational basis

Coordinate the on-call rotational schedule and distribute this schedule to all employees who are assigned to on-call work. Schedule yourself on the on-call rotation schedule as well

Coordinate work schedules for duplex facility security guards, then follow up to be sure they are also completing assigned work tasks

Oversee the Mission guests’ medicine monitoring program, and work with staff to be sure that meds are offered and monitored on a daily schedule every day of the week. Report all medication-related concerns or errors to the Executive Director immediately

Work with Case Management team to coordinate guest drug and alcohol testing as needed

Engage in teamwork with guests, Lead Case Manager, and Case Management team to determine each assigned guest’s length of stay according to their efforts to succeed in their program and their current situation

Lead current guests from a Christian perspective, empower them to affect needed change in their lives, and encourage them to grow in their relationship with Christ

Ensure that Crossroads Mission Avenue facilities are respected and kept in working order, reporting all maintenance concerns to Executive Director and Maintenance Team

Log and file records neatly and properly. Keep confidential information secure at all times

Other duties as assigned