MFG Customer Success Executive

• Make an impact with NTT DATA
• Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.

Your day at NTT DATA

• We are looking for a Customer Success professional specializing in the Manufacturing sector to drive successful solution adoption and long-term value realization for enterprise clients.
• This role focuses on understanding manufacturing operations, identifying digital transformation opportunities, and acting as a trusted advisor to clients.

Key Responsibilities

Manage the end-to-end customer lifecycle for Manufacturing clients

Act as a trusted advisor, understanding business processes (supply chain, production, operations) and transformation needs

Identify whitespace opportunities and recommend solutions to improve efficiency and performance

Collaborate with delivery, technical, and sales teams to ensure smooth implementation

Lead solution discussions and ROI-driven presentations tailored to manufacturing use cases

Support project governance and ensure successful execution aligned with client expectations

Strengthen long-term relationships with key stakeholders

Qualifications and Experience

• •8+ years of experience in customer success, account management, or solution delivery
• •Strong exposure to Manufacturing industry (factory, supply chain, operations, etc.)
• •Strong consulting mindset with ability to translate business needs into solutions
• •Ability to present value and ROI clearly to clients
• •Proactive, customer-centric, and detail-oriented
• •Strong communication and stakeholder management skills
• •English professional proficiency (Japanese is a plus)

Preferred

• •Background in IT services / digital transformation / smart factory solutions
• •Experience working with Japanese manufacturing clients is a strong advantage

Benefits:

• •Competitive salary based on agreement.
• •Full social insurance coverage based on salary.
• •Probation with 100% salary.
• •Annual bonuses and regular salary reviews.
• •Training sponsorship for professional courses and certification exams.
• •Comprehensive healthcare coverage for staff and their families.
• •Regular health check-ups.
• •15 days of paid annual leave, plus 1 additional day for every 3 years of service, up to 20 days.

Work Schedule:

• •Hybrid working mode.
• •Monday to Friday, 08:00 – 12:00 and 13:00 – 17:00.
• •Flexible start hours between 7:45 AM and 9:00 AM with manager approval.

Work Locations:

Hanoi Office: Room 202, 2nd Floor, HITC Building, 239 Xuan Thuy street, Cau Giay Ward, Hanoi.

Workplace type :

• About NTT DATA
• NTT DATA is a $30+ billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world’s leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. Our consulting and industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is part of NTT Group, which invests over $3 billion each year in R&D.

• Equal Opportunity Employer
• NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.

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