MPTA Records and Information Manager

Department: Charlotte Area Transit System Department

Salary: $94,029.00 - $135,167.54 Commensurate with Experience

Thank you for your interest in joining the team that keeps Charlotte moving, at a very exciting time for our organization. At the Charlotte Area Transit System (CATS), we’re committed to delivering safe, reliable, and innovative transit services for our growing community, and we value employees who bring professionalism, passion, and a commitment to public service.

This position is currently employed by CATS, a department of the City of Charlotte. With the passage of the PAVE Act and last year’s sales tax referendum, CATS is preparing to transition from a City department to the newly created Metropolitan Public Transit Authority (MPTA). The MPTA was established to strengthen regional transit governance, improve accountability, and support long‑term investment in mobility. It’s an important and exciting step forward for transit in our region.

Employees hired into this role will remain City employees through December 31, 2026, and will transition to MPTA employment on January 1, 2027. Benefits and compensation will follow City provisions through 2026 and shift to MPTA provisions in 2027, with clear information shared in advance. Your core duties, reporting structure, and daily responsibilities will remain consistent, with no break in service. If anything delays the transition, your City employment, including compensation and benefits, will remain in place until the move to the MPTA occurs.

The creation of the MPTA positions us for a more modern, sustainable, and efficient transit system, one that can better support the Charlotte region for decades to come. We’re excited about what’s ahead and appreciate your interest in being part of it.

SUMMARY

• The Records & Information Management (RIM) Manager oversees the development, implementation, and maintenance of CATS’ records and information governance program. This position ensures that physical and electronic records are properly created, retained, protected, and disposed of in compliance with Federal, State, and local requirements. The position owns records procedures and system business requirements, Legal provides disclosure and legal-hold guidance, and IT owns technical infrastructure and cybersecurity.
• The RIM Manager leads agency-wide efforts to standardize recordkeeping practices, coordinate metadata and file structures within document management systems, and train staff in proper information management procedures. The role also serves as a key liaison between the Quality Assurance Department, Legal Division, and Information Technology to ensure records integrity and accessibility across all CATS divisions.

Major Duties and Responsibilities:

The following duties are standard for this position. The omission of specific statements of duties does not exclude them from the classification if the work is similar, related, or a logical assignment for this classification.

• •Serves as MPTA’s primary administrative coordinator for public records requests, managing intake, tracking, clarification, departmental assignments, collection, review coordination, production, and closure.
• •Coordinates searches across departments and systems; documents search methods and verifies the completeness of responsive records.
• •Communicates with requesters about request scope, progress, record availability, and delivery arrangements.
• •Coordinates with Legal on disclosure requirements, exemptions, redactions, disputed requests, and sensitive matters; implements approved disclosure decisions.
• •Maintains request logs, correspondence, search documentation, redaction records, and copies of released materials.
• •Coordinates preservation of potentially responsive records and implementation of legal holds with Legal, IT, and departmental custodians.
• •Establishes procedures and monitors response timeliness, outstanding requests, workload, and production quality.

Program Leadership and Policy Development

• •Develops, implements, and maintains the agency-wide Records & Information Management (RIM) program in accordance with Federal, State, and local regulations. The following duties are standard for this position. The omission of specific statements of duties does not exclude them from the classification if the work is similar, related, or a logical assignment for this classification.
• •Serves as MPTA’s primary administrative coordinator for public records requests, managing intake, tracking, clarification, departmental assignments, collection, review coordination, production, and closure.
• •Coordinates searches across departments and systems; documents search methods and verifies the completeness of responsive records.
• •Communicates with requesters about request scope, progress, record availability, and delivery arrangements.
• •Coordinates with Legal on disclosure requirements, exemptions, redactions, disputed requests, and sensitive matters; implements approved disclosure decisions.
• •Maintains request logs, correspondence, search documentation, redaction records, and copies of released materials.
• •Coordinates preservation of potentially responsive records and implementation of legal holds with Legal, IT, and departmental custodians.
• •Establishes procedures and monitors response timeliness, outstanding requests, workload, and production quality.

• •Program Leadership and Policy Development
• •Develops, implements, and maintains the agency-wide Records & Information Management (RIM) program in accordance with Federal, State, and local regulations.
• •Establishes policies, procedures, and retention schedules that govern the creation, maintenance, and disposition of CATS records.
• •Leads periodic reviews and updates of record retention schedules in coordination with division representatives and the City Clerk’s Office.
• •Advises leadership on compliance risks, information governance best practices, and opportunities for modernization.

• •Records Systems and Technology
• •Leads development of business requirements for the digital records management system.
• •Directs records inventory, data cleanup, digitization, metadata mapping, and migration from legacy systems, shared drives, and physical repositories.
• •Serves as the system’s business owner, establishing classification structures, retention rules, search capabilities, access requirements, audit trails, and disposition workflows.
• •Coordinates with IT on integrations, security, backup, recovery, and technical administration.
• •Oversees user support, training, system enhancements, and vendor service performance.
• •Oversees metadata structure, file hierarchy, and system configuration for electronic document management systems.
• •Collaborates with Information Technology to automate records classification and filing processes.
• •Coordinates integration between electronic records systems, SharePoint environments, and project document repositories.
• •Ensures appropriate access controls, version control, and archival procedures are maintained across systems.

• •Training, Oversight, and Compliance
• •Supervises the work of records staff and records representatives across all divisions.
• •Provides training and technical guidance to employees on records management procedures, retention schedules, and system use.
• •Conducts periodic audits of divisions and contractors to ensure compliance with RIM policies and procedures.
• •Oversees long-term storage, retrieval, and disposition of inactive and archival records.
• •Monitors compliance with legal holds and public records (FOIA) requests in coordination with the Legal Division.

• •Program Reporting and Continuous Improvement
• •Develops and maintains performance metrics for RIM compliance and efficiency.
• •Tracks program progress, audit outcomes, and corrective actions.
• •Recommends improvements to policies, systems, and workflows to enhance information accessibility and security.
• •Represents CATS in records management and