Network Operations Lead

Qube Research & Technologies (QRT) is a global quantitative and systematic investment manager, operating in all liquid asset classes across the world. We are a technology and data driven group implementing a scientific approach to investing. Combining data, research, technology, and trading expertise has shaped our collaborative mindset, which enables us to solve the most complex challenges. QRT’s culture of innovation continuously drives our ambition to deliver high quality returns for our investors.

Your future role within QRT

QRT is expanding its global Network Operations capability to provide first-class 24/7 operational support for critical global network infrastructure. The Regional Lead will manage and develop the Network Operations team within their region, ensuring stable, efficient, and timely support.

The role will provide regional leadership, operational oversight, incident coordination, and continuous service improvement. The successful candidate will act as the primary regional escalation point for Network Operations, working closely with global infrastructure teams, SMEs, vendors, connectivity providers, and internal stakeholders.

This is a hands-on leadership role suited to an experienced network operations professional who can combine technical depth with people management, process ownership, and a strong operational mindset.

Responsibilities

Regional Team Leadership

Lead, manage, and develop the regional Network Operations team.

Provide day-to-day management, giving technical and process guidance to engineers.

Ensure appropriate regional coverage, handover quality, rota management, and operational readiness.

Build a culture of ownership, accountability, collaboration, and continuous improvement.

Act as the regional escalation point for operational issues, people matters, and service risks.

Support hiring, onboarding, training and development of regional Network Operations engineers as the team expands.

Own regional vendor and connectivity-provider escalation processes, ensuring outages, RFOs, recurring issues and service-performance concerns are reviewed and driven to improvement.

Global Collaboration

Work closely with the Global Network Operations Lead and peer Regional Lead to ensure consistent global standards.

Support follow-the-sun operational processes across APAC, EMEA, and other regions.

Represent regional Network Operations in meetings with Infrastructure, Engineering, Trading, Security, and other internal teams.

Ensure regional issues, risks, resourcing needs, and service improvements are clearly communicated to global leadership.

Operational Oversight

Lead regional response for network incidents, ensuring timely escalation, coordination, and stakeholder communication.

Be accountable for the quality, timeliness and effectiveness of regional incident triage, escalation, resolution and prevention.

Support engineers during complex or high-priority incidents, coordinating with SMEs, vendors, and global teams as required

Manage operational BAU activities and out-of-hours network changes

Review service performance and identify opportunities to improve operational processes, tooling and provider performance

Maintain operational discipline around ticket quality, change controls, incident updates, and documentation.

Reliability, Monitoring and Automation

Drive modern monitoring techniques and tooling to detect, investigate, and respond to incidents quickly.

Promote proactive detection of potential incidents through monitoring, alert review, trend analysis, and service health reporting.

Identify opportunities to improve alert quality, reduce noise, automate repetitive tasks, and improve operational efficiency.

Work with the team as well as engineering and automation teams to mature Network Operations practices.

Establish and maintain clear SLIs, SLOs and operational KPIs for network services, using them to drive prioritisation, risk reduction and continuous improvement.

Maintain and improve runbooks, knowledge articles, troubleshooting guides and operational documentation to enable faster and more consistent incident resolution.

Required Skills and Experience

Experience leading or supervising a Network Operations, NOC, infrastructure support, or similar technical operations team.

Strong people-management skills, including coaching, performance management, workload planning, and team development.

Ability to lead during high-pressure incidents and coordinate across multiple technical teams.

Strong stakeholder-management and communication skills.

Experience managing operational rotas, handovers, escalations, and out-of-hours support models.

Comfortable working in a global, follow-the-sun environment.

Experience supporting complex environments such as low-latency trading, high-performance compute, global WAN, or other business-critical infrastructure.

Background in Networking demonstrated by certifications or academic education.

Working Pattern

This role operates within a global Network Operations team. Participation in on-call, out-of-hours escalation, maintenance windows, and major incident response will be required, consistent with the operational nature of the team

QRT is an equal opportunity employer. We welcome diversity as essential to our success. QRT empowers employees to work openly and respectfully to achieve collective success. In addition to professional achievement, we are offering initiatives and programs to enable employees achieve a healthy work-life balance.