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Spring Leaf Solutions

Office Manager

Washington, District of Columbia

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hirly's read of this role

Role family
Operations
Seniority
Lead / management
Country
US
Work mode
On-site / unstated
First seen by hirly
30 Oct 2026

Derived automatically from the posting. Upload your resume above to see how the role scores against it.

the posting

  • The Office Manager/Receptionist manages daily front-desk and administrative operations for the
  • outpatient behavioral health clinic. This role primarily supports cases after intake is completed and
  • while the case is active by coordinating scheduling and registration support, ongoing insurance
  • maintenance and authorization, office systems, workflow coordination, and escalation of barriers
  • affecting access, service quality, or compliance. The Office Manager/Receptionist also supports
  • accurate records, front-end billing tasks, a clean and welcoming environment, confidentiality, and a
  • positive experience for patients, families, staff, and visitors.
  • Essential Duties and Responsibilities
  • - Manage daily front-desk and administrative operations for active cases after intake, including
  • phone coverage, reception, scheduling, registration support, records, and office coordination.
  • - Greet patients, visitors, vendors, and callers professionally and courteously.
  • - Answer, screen, and route calls; take accurate messages and direct inquiries appropriately.
  • - Schedule, confirm, reschedule, and cancel appointments according to clinic procedures.
  • - Update patient demographic and contact information in the electronic health record or practice
  • management system.
  • - Provide routine information about office hours, location, forms, and administrative procedures.
  • - Collect copayments or other payments, issue receipts, and follow cash-handling procedures,
  • as applicable.
  • - Maintain ongoing insurance verification, authorization tracking, and related administrative
  • workflows for active cases; escalate barriers affecting access, service quality, or compliance.
  • - Prepare, scan, file, route, and maintain documents, forms, logs, and records in accordance
  • with clinic procedures and confidentiality standards.
  • - Support compliance with HIPAA, privacy, documentation, and administrative requirements.
  • - Coordinate communication among clinicians, patients, administrative staff, and outside parties.
  • - Monitor office supplies, place orders, coordinate vendors, and report facility or equipment
  • issues.
  • - Keep the reception area and office clean, organized, safe, and welcoming.
  • - Track routine administrative issues, scheduling patterns, and office needs; report concerns and
  • recommendations to the Clinical Director.
  • - Support audits, inspections, and quality improvement activities related to administrative
  • operations.
  • - Respond to patient concerns professionally and help resolve routine administrative issues.
  • - Perform other administrative and operational duties as assigned.
  • Qualifications
  • - High school diploma or equivalent required; associate’s or bachelor’s degree or related
  • coursework preferred.
  • - At least 2 years of administrative, receptionist, customer service, or medical office experience
  • preferred; healthcare or behavioral health experience strongly preferred.
  • - Knowledge of outpatient clinic workflows, scheduling, registration, check-in/check-out, and
  • front-desk customer service.
  • - Familiarity with HIPAA, confidentiality, and healthcare administrative standards.
  • - Experience with electronic health records, scheduling or practice management systems, multi-
  • line phones, Microsoft Office, and standard office technology.
  • - Experience with insurance verification, authorization tracking, payment collection, or front-end
  • revenue cycle tasks preferred.
  • - Bilingual skills preferred based on clinic needs.
  • Knowledge, Skills, and Abilities
  • - Excellent customer service, interpersonal, telephone, and written communication skills.
  • - Strong organization, attention to detail, and accuracy in data entry and recordkeeping.
  • - Ability to manage multiple priorities in a fast-paced clinical environment.
  • - Professional judgment, discretion, and respect for confidential information.
  • - Sound problem-solving skills and ability to escalate non-routine issues appropriately.
  • - Ability to work collaboratively with clinical and administrative staff.
  • - Commitment to culturally responsive, respectful, patient-centered service.
  • Work Environment and Physical Requirements
  • This position works primarily in an outpatient clinic environment and routinely uses standard office
  • equipment. The role may require prolonged periods of sitting, standing, walking, talking, hearing, and
  • working at a computer. Occasional lifting of office supplies or files may be required.
  • This job description is intended to describe the general nature and level of work being performed and
  • is not an exhaustive list of all duties, responsibilities, or qualifications. Duties may be changed or
  • assigned at any time based on organizational needs.
  • We are an equal opportunity employer and value a diverse, inclusive, and respectful workplace.
Original posting on Spring Leaf Solutions's site ↗

Listed on hirly, a job board. hirly is not the employer: Spring Leaf Solutions is hiring for this role.

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