Office Support Assistant (Medical Evaluation Board)

Summary

About the Position: This position is located at Brooke Army Medical Center, Fort Sam Houston, Texas. This is a Direct Hire Solicitation

Duties

• •Ensure that the service member is eligible for treatment/medical evaluation in accordance with agency requirements and established guidelines.
• •Coordinate with admin personnel, and with federal and civilian health care service personnel and administrators to elicit, provide and discuss details associated with health care benefits, and follow up medical treatment required.
• •Conduct a telephone or in-person interview with the service member for essential information, such or, name, social security number, unit address, and other details.
• •Schedule appointments with clinics for medical examinations and physician reviews of medical conditions upon request from the unit and as required by regulatory proceedings covering events of injury/illness.
• •Maintain an open case file for service members and ascertains the preparation and submission of the appropriate documents associated with PDES.
• •Receive all incoming mail/distribution and routes to appropriate office personnel.
• •Perform other clerical support tasks within the section such as ordering office supplies, inputting data prepared to report time and attendance for manpower staffing reporting requirements, answering telephone calls, and other tasks.

Qualifications

Who May Apply: US Citizens In order to qualify, you must meet the education and/or experience requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience; if qualifying based on education, your transcripts will be required as part of your application. Additional information about transcripts is in this document. Specialized Experience: One year of specialized experience which includes providing administrative support such as reviewing and verifying medical records; scheduling appointments for service members; and coordinating medical services with health care personnel. This definition of specialized experience is typical of work performed at the next lower grade/level position in the federal service (GS-04). OR Education: Four years of education above the high school level obtained in an accredited business, secretarial or technical school, junior college, college or university. OR Combination of Education and Experience: A combination of education and experience may be used to qualify for this position as long as the computed percentage of the requirements is at least 100%. To compute the percentage of the requirements, divide your total months of experience by 12. Then divide your semester hours of education beyond two years (total semester hours minus 60) by 60. Add the two percentages.

Education

FOREIGN EDUCATION: If you are using education completed in foreign colleges or universities to meet the qualification requirements, you must show the education credentials have been evaluated by a private organization that specializes in interpretation of foreign education programs and such education has been deemed equivalent to that gained in an accredited U.S. education program; or full credit has been given for the courses at a U.S. accredited college or university. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.