Brink's

Onsite Representative Officer

IDN-BKS-JK:Lebak Bulus

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hirly's read of this role

Seniority: Mid level
Country: ID
Work mode: On-site / unstated
First seen by hirly: 22 Oct 2026

Derived automatically from the posting. Upload your resume above to see how the role scores against it.

the posting

1. Onsite Operations Management

Bertugas sebagai perwakilan perusahaan di lokasi pelanggan (Bank/Client).
Memastikan seluruh aktivitas operasional ATM berjalan sesuai SOP, SLA, dan kontrak layanan.
Melakukan monitoring terhadap operasional ATM, termasuk cash replenishment, first line maintenance (FLM), second line maintenance (SLM), dan aktivitas pendukung lainnya.

2. Customer Relationship Management

Menjadi contact person utama antara pelanggan dengan tim operasional perusahaan.
Menangani pertanyaan, permintaan, dan keluhan pelanggan terkait layanan ATM.
Membangun serta menjaga hubungan kerja yang baik dengan pelanggan untuk meningkatkan kepuasan layanan.

3. Operational Coordination

Berkoordinasi dengan tim Branch Operations, National Command Center (NCC), FLM, SLM, Cash Management, Vendor, dan pihak terkait lainnya.
Mengoordinasikan penyelesaian gangguan operasional maupun kerusakan ATM.
Memastikan setiap permintaan pelanggan ditindaklanjuti sesuai SLA.

4. Monitoring Service Performance

Memantau performa layanan ATM, termasuk uptime, downtime, response time, dan penyelesaian gangguan.
Mengidentifikasi potensi permasalahan operasional dan memberikan rekomendasi perbaikan.
Memastikan target Key Performance Indicator (KPI) layanan ATM tercapai.

5. Reporting & Documentation

Menyusun laporan operasional harian, mingguan, dan bulanan.
Mendokumentasikan insiden, keluhan pelanggan, tindakan perbaikan, dan hasil penyelesaian.
Menyampaikan laporan performa layanan kepada pelanggan maupun manajemen.

6. Compliance & Risk Management

Memastikan seluruh aktivitas operasional mematuhi SOP perusahaan, kebijakan keamanan, serta regulasi yang berlaku.
Menjaga kerahasiaan data pelanggan dan informasi operasional.
Mendukung pelaksanaan audit internal maupun eksternal.

7. Continuous Improvement

Mengidentifikasi peluang peningkatan proses operasional ATM.
Memberikan masukan kepada manajemen terkait efisiensi layanan dan peningkatan kualitas operasional.
Berpartisipasi dalam implementasi proyek atau inisiatif peningkatan layanan ATM.

Original posting on Brink's's site ↗

Listed on hirly, a job board. hirly is not the employer: Brink's is hiring for this role.