Operations Associate

Location: Hybrid; could be primarily remote, with in-person visits to our Cambridge, MA or Portland, ME office at least once per month.

Type: Full-Time (or Part-Time During School)

Job Summary

Empallo is a cardiology startup looking for a clinical Operations Associate to support and help improve the day-to-day operations of our affiliated medical practices. This is a hands-on role for someone who thrives on solving problems, learning quickly, and making sure patients and providers have a smooth experience from start to finish. You'll work across clinical operations, revenue cycle management, and product and process improvement, with the opportunity to take on greater ownership as you learn the business and demonstrate strong performance.

This role is ideal for someone who is equal parts organized operator and process builder, comfortable talking with patients and providers one hour and working with engineers to automate a workflow the next.

Areas of Responsibility

1. Clinical Operations

Manage patient onboarding and scheduling

Guide patients through their care journey, answering questions along the way

Coordinate diagnostics, referrals, results processing, and follow up care

Communicate with healthcare providers to support smooth care delivery

Gather actionable feedback from providers and patients to improve and automate operational workflows

Research and maintain understanding of applicable healthcare regulations to help ensure compliance across operations

2. Revenue Cycle Management

Support revenue cycle management, including eligibility checks, claim submissions, prior authorizations

Follow up with payers on outstanding or appealed claims

Support invoicing

Required Skills & Abilities

Strong communication and interpersonal skills; comfortable working with operational team members, patients, clinicians, engineers and executives

Cross functional collaboration experience

Ability to turn user feedback and data into clear product requirements and operational improvements

Strong organizational, time management, and follow through skills

Ability to understand and communicate US healthcare regulatory, compliance, and operational requirements clearly

Comfortable working in a fast paced startup environment

Proficiency with Google Workspace, including Docs, Sheets, and Slides

Experience with, or willingness to learn, tools related to:

Customer relationship management (CRM)

Electronic health records (EHRs)

Software development project tracking and roadmap planning

Revenue cycle management (RCM)

Education

Currently enrolled in or recently graduated from a community college, vocational or professional certificate program, or undergraduate program, in a related field

Relevant certifications (e.g., certified nursing assistant, medical assistant) are a plus, but not required

Why Join Us

Meaningful exposure to how processes and tools are built and improved from day one

Direct exposure to operations, product, clinicians, and engineering

Work directly with a healthcare team building something new and impactful