Operations Coordinator

Company Description

Zayo provides mission-critical bandwidth to the world’s most impactful companies, fueling the innovations that are transforming our society. Zayo’s 141,000-mile network in North America and Europe includes extensive metro connectivity to thousands of buildings and data centers. Zayo’s communications infrastructure solutions include dark fiber, private data networks, wavelengths, Ethernet, and dedicated Internet access. Zayo serves wireless and wireline carriers, media, tech, content, finance, healthcare and other large enterprises.

As an Operations Coordinator, you will play a pivotal role in ensuring the smooth and efficient operation. You will work closely with various departments and teams to streamline processes, manage resources, and maintain high service standards. The ideal candidate will have a strong background in telecommunications operations and project management.

Work Authorization Requirement: Applicants must be currently authorized to work in the United States on a full-time basis. This position is not eligible for employer-sponsored work authorization, such as OPT, TN, H1B or any other type of work visa, now or in the future.

Responsibilities

Find opportunities to assume responsibility of work that will support Specialists, Supervisors, and Project Managers

Execute administrative work and permitting tasks in a timely, efficiently, and high quality manner

Expectations

Coordinate and allocate resources efficiently to meet project and operational demands, including personnel, equipment, and materials

Assist in project planning, tracking, and execution, ensuring projects are completed on time and within budget

Maintain an accurate inventory of telecommunications equipment and materials, and track replenishment needs

Monitor service quality and work with relevant teams to identify and resolve issues quickly

Maintain and update operational and project-related documentation, reports, and records

Foster clear communication and collaboration between teams, departments, and external partners

Assist in budget planning, cost control, and expense tracking for operations and projects

Identify opportunities for process improvement and work with teams to implement changes

Ensure compliance with relevant regulations, standards, and industry best practices

Participate in the development and execution of emergency response and business continuity plans

Education/Certifications

Bachelor's degree in Business, Operations Management, or a related field (preferred).

Experience/Minimum Requirements

Minimum of two (2) years of experience in telecommunications operations or a related field.

Strong organizational and project management skills.

Excellent communication and interpersonal skills.

Proficiency in Microsoft Office Suite and project management software.

Knowledge of telecommunications industry standards and practices.

Ability to work independently and as part of a team.

Attention to detail and problem-solving abilities.

Strong time management and multitasking skills.

Estimated base pay range for this role is $16.39 - $25.19 USD / hour

The base pay range shown is a guideline and reasonable estimate for this role. It takes into account the wide variety of factors that are considered in making compensation decisions. Actual compensation offered may vary from the posted range based upon geographic location, work experience, skill level, certifications, and other business and organizational needs. Non- sales roles may be eligible to participate in a discretionary annual incentive plan. Sales roles may be eligible to participate in a sales incentive plan.

Additionally, this position may be eligible for certain benefits, such as health insurance, life insurance, disability retirement plans, paid time off.

The posting will be active for a minimum of 3 days. The active posting will continue to extend by 3 days until the position is filled.

Benefits, Rewards & Wellness

• •Excellent Health, Dental & Vision Insurance
• •Retirement 401(k) Savings Plan
• •Generous paid time off policy including paid parental leave

Zayo is an equal opportunity employer to all protected groups, including protected veterans and individuals with disabilities. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact us.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

As part of the application, hiring, onboarding, and/or employment process, Zayo or its affiliates, partners, and vendors may collect, store, and use biometric identifiers and biometric information (collectively, “Biometric Data”), such as fingerprints, facial geometry scans or other unique biological characteristics. Zayo uses CLEAR1, a third-party identity verification service, to verify applicant identity during the hiring process. CLEAR1 may collect Biometric Data, including facial geometry scans and/or other biometric identifiers, to authenticate your identity. Biometric Data will be retained pursuant to CLEAR1’s policies, which can be found here: https://www.clearme.com/clear1-credential-policy-crp. Zayo will not sell, lease, trade, or otherwise profit from any applicant's or employee's Biometric Data. By proceeding with your application, you acknowledge this disclosure. Prior to any collection of Biometric Data — including through CLEAR — you may be presented with a separate consent form and asked to provide your written authorization in accordance with applicable federal, state, and local laws, including the Illinois Biometric Information Privacy Act (BIPA), the Texas Capture or Use of Biometric Identifier Act (CUBI), and other applicable biometric privacy statutes.