Operations Manager

Job Description

Purpose of the role

To design and implement programmes and initiatives that support the growth and development of the bank’s employees and leaders.

Accountabilities

• •Development and implementation of training and development programmes and initiatives, including creation and execution of training sessions, workshops, and other learning opportunities.
• •Collaboration with HR and hiring managers to analyse the current and future development needs of the organisation.
• •Design and delivery of classroom and digital based training content, programmes and associated User Experience.
• •Management of onboarding programmes including training, onboarding materials, introduction meetings and providing support throughout the onboarding process.
• •Analysis of data and metrics to measure success of talent development programmes and initiatives.
• •Development and implementation of coaching and mentoring programmes, train the trainer programmes for facilitators and relevant educational materials.
• •Develop and implement talent pipelining processes, identifying, managing, progressing and promoting talent capability across the bank with succession management and career progression’.

Assistant Vice President Expectations

• •To advise and influence decision making, contribute to policy development and take responsibility for operational effectiveness. Collaborate closely with other functions/ business divisions.
• •Lead a team performing complex tasks, using well developed professional knowledge and skills to deliver on work that impacts the whole business function. Set objectives and coach employees in pursuit of those objectives, appraisal of performance relative to objectives and determination of reward outcomes
• •If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L – Listen and be authentic, E – Energise and inspire, A – Align across the enterprise, D – Develop others.
• •OR for an individual contributor, they will lead collaborative assignments and guide team members through structured assignments, identify the need for the inclusion of other areas of specialisation to complete assignments. They will identify new directions for assignments and/ or projects, identifying a combination of cross functional methodologies or practices to meet required outcomes.
• •Consult on complex issues; providing advice to People Leaders to support the resolution of escalated issues.
• •Identify ways to mitigate risk and developing new policies/procedures in support of the control and governance agenda.
• •Take ownership for managing risk and strengthening controls in relation to the work done.
• •Perform work that is closely related to that of other areas, which requires understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function.
• •Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategy.
• •Engage in complex analysis of data from multiple sources of information, internal and external sources such as procedures and practises (in other areas, teams, companies, etc).to solve problems creatively and effectively.
• •Communicate complex information. 'Complex' information could include sensitive information or information that is difficult to communicate because of its content or its audience.
• •Influence or convince stakeholders to achieve outcomes.

All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge and Drive – the operating manual for how we behave.

Join us as a Operations Manager at Barclays, where you'll spearhead the evolution of our digital landscape, driving innovation and excellence. You'll harness cutting-edge technology to revolutionise our digital offerings, ensuring unapparelled customer experiences.

To be successful as a Operations Manager, must be subject matter expert providing a world class range of operational and transactional services for the benefit schemes that are provided to Barclays employees; engaging with key stakeholders within the Rewards & Performance centres of excellence, external suppliers, and colleagues within the Benefits employee helpdesk.

About Human Resources (HR)

The Barclays HR purpose is “making Barclays a great place to work”. From recruitment to retention, skills development to talent management, Barclays HR supports them all. The HR Function is made up of 1,500 people globally including centres of expertise specialising in diversity and inclusion; employee relations; learning; resourcing; reward and performance; and HR operations.

We want to create the best possible experience for our colleagues - whether they’re experienced professionals or just starting out. We offer them plenty of opportunities to develop and get the most from their careers.

HR Operations provide their support through Global HR Service Centres, consisting of approximately 350 colleagues based across India, UK, US and APAC.

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Overall purpose of role

Subject Matter Expert providing a world class range of operational and transactional services for the benefit schemes that are provided to Barclays employees; engaging with key stakeholders within the Rewards & Performance centres of excellence, external suppliers, and colleagues within the Benefits employee helpdesk.

Key Accountabilities

• •Subject Matter Expert in Pensions and Benefits and how they operate, working towards pre-defined targets.
• •Operating best-in-class end to end processes and controls.

• •To lead on the delivery of Benefits and Rewards impacting projects incorporating change and business migration to agreed timescale, quality, ensuring objectives are delivered and improvements achieved.
• •To deliver Service Level Agreements and Key Performance Indicators.

Operational Processing and Service Excellence

• •Develop, manage and maintain Benefits operational procedures and practices.
• •Ensure that Benefit operational servicing and processing meets the needs of the customer and the business through stakeholder discussion.
• •Responsible for query escalation and complaint handling for queries relating to Benefits and prompt root cause analysis of issues/planning and on-time delivery of rectification activities as required.
• •To liaise with the Reward Transaction Cycle to define and administer the benefits incorporating legislative, system, operational and business changes, communications to customers and testing, as required.
• •Co-ordinate and report all Benefit risks in line with HR guidelines including compliance with legislation, ensuring robust plans are in place and executed to time/quality.
• •Analyse and report on Benefit related MI and any business opportunities or themes supported by the data.

Operational Change Management

• •Identify opportunities to develop the service in line with the Benefit provision, Policy guidance, best practise and operational efficiencies.
• •Work in partnership with the wider HR Operational and Control teams to shape and develop the customer experience and deliver Benefit related business objectives.
• •Work in partnership with governing bodies or Reward Policy team to ensure implementation and delivery of legislative and policy change.
• •Make operational change decisions based on an evaluation of risk, cost, resource availability, customer service and overall impact on Benefit operational servicing & processing model.
• •Operate and evaluate implemented process, procedure and policy change and feedback to relevant parties.
• •Support transitional change activity to either em