Operations Specialist - EU Customs Brokerage, EU Global Logistics (AGL)

• Does the international trade environment for e-commerce interest you?
• Do you want to learn and grow with a team that delivers parcels to 190+ countries worldwide from EU?

We are the Amazon Worldwide Fulfillment (Global Logistics) team in Europe and are looking for an Operations Specialist to join our Customs Brokerage and Trade Compliance team. As part of the Worldwide Fulfillment team, your role is pivotal in pioneering new ways of thinking, designing, and delivering innovative solutions impacting customers across the world.

As an Operations Specialist in the EU Customs and Trade Compliance org, you will lead the customs brokerage operations and cross border compliance working with both internal Amazon and external Customs Brokers. You will manage cross-border Customs operations and independently lead programs to improve trade compliance in our cross-border exports network.

• Key job responsibilities
• •Manage the day-to-day performance (on time performance, defect rate, cost per unit) of multiple Customs Brokers.
• •Ensure Brokers perform to the agreed operating standards and that volumes are allocated according to the commercial agreement.
• •Ensure that Brokers and the cross-border network is fully compliant with external and internal trade regulations and policies.
• •Lead Weekly Business Reviews (WBRs) with Brokers to address day-to-day performance issues and Quarterly Business Reviews (QBR’s), involving senior management, to discuss strategic and tactical initiatives.
• •Identify at-risk operations and develop/execute contingency plans to minimize service failures.
• •Work closely with the internal stakeholders to troubleshoot defects and optimize processes.
• •Work closely with Brokers to develop plans for Peak periods and provide on-site support where required.
• •Support the operational component for new Broker onboarding and product launches that add value for customers and/or Amazon.
• •Travel within the EU/UK will be required at least twice a year.

• A day in the life
• As an Operations Specialist in the EU Customs and Trade Compliance org, you will lead the customs brokerage operations and cross border compliance working with both internal Amazon and external Customs Brokers. You will manage cross-border Customs operations and independently lead programs to improve trade compliance in our cross-border exports network.

• About the team
• Amazon Worldwide Fulfillment (EU Global Logistics) team innovates, builds, and operates cross-border e-commerce shipping, fulfillment, and customs capabilities to enable global growth. The team manages Amazon’s global delivery offering across 200+ countries, serving a diverse and unique set of customer needs.

Cross-border B2C is a foundational piece of Amazon’s international consumer business, serving customers across 190+ countries. The uniqueness of this team is the impact that we create to millions of customers across 190+ countries. Not every time in one's career one would get an opportunity to serve customers across the world. EU AWF (Global Mile) Operations team has a startup culture, where we think new, own and innovate on behalf of our customers. we are never afraid of experimenting and failing fast whilst being right a lot. We want to be known as a team that is reliable, trustworthy and thinking long term for our customers and businesses.

Basic qualifications

• - Bachelor's degree or equivalent, or experience in an industry role
• - Experience working effectively across cross-functional teams and partnering well with people at all levels within an organization
• - Experience in e-commerce/online companies in fraud/risk control functions

Preferred qualifications

• - Experience solving complex investigations or escalations
• - Experience in SQL data manipulation

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Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

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