Operations Support Specialist, Claims- Hybrid

Operations Support Specialist, Claims - CH10KN

We’re determined to make a difference and are proud to be an insurance company that goes well beyond coverages and policies. Working here means having every opportunity to achieve your goals – and to help others accomplish theirs, too. Join our team as we help shape the future.

The Hartford's Claims Centralized Operations Group is seeking a highly motivated individual to join their team. This role is responsible for providing support to the Claims organization.

WORK ARRANGEMENTS:

This role will be Hybrid in Hartford, CT or Lake Mary, FL. The first 90 days will be in office full time (Monday-Friday). After 90 days you will be required to be in the office two days a week.

Start Date: Monday, November 2nd 2026

Mandatory 90-day training: On-site

Training schedule: Monday - Friday 8:30 a.m.- 5:00 p.m. EST

Post Training schedule: Monday - Friday 8:30 a.m.- 5:00 p.m. EST

RESPONSIBILITIES:

Demonstrating core knowledge and ability to process routine internal and external customer-initiated claim transactions to completion, referring to the appropriate resource. Type of line of business or tasks may vary based on need

Utilizing claim systems and equipment to correctly process incoming and outgoing correspondence

Assigning or reassigning claim tasks or customer transactions to appropriate party

Creating or updating professional correspondence including appropriate documentation within claim files

Handling inbound and outbound calls professionally and with empathy to respond to customers’ needs; additionally, you may assist contact centers one day per week or as needed based on the broader organization demands

Entering and/or assigning new claim losses

Perform other duties as assigned

Managing daily workload and productivity goals to ensure tasks are completed timely and accurately; avoids duplicate requests or escalations due to delays

Demonstrating accountability by accepting and applying feedback received

Communicating clearly and concisely to effectively convey information; clearly explains and/or compiles information necessary to process request

Consistently providing professional, reliable, and prompt service; maintaining a positive attitude

Making decisions in a timely manner; shows good judgment about when to make decisions independently and when to collect more information or involve others

Participating in all Hartford Way activities including attending and engaging in huddles, 1:1s and RCPS

QUALIFICATIONS:

High school graduate or equivalent certification. 4-year college degree preferred

Proficiency with Microsoft Office tools

Ability to lift 20lbs

Acceptable performance on pre-employment assessment tools

Professional Demeanor

Effective Communication Skills

Strong Customer Service Orientation

Time Management and Organizational Skills

Work independently or collaborate effectively when needed

Steppingstone skills: Empathy, Managing Time & Work, Critical Thinking, Decision Making

INTERNET REQUIREMENTS:

For full-time, occasional, part-time, or remote positions: (1) high speed broadband internet service (we do not support DSL, wireless, Wi-Fi, Hotspots, Fiber without a modem and Satellite). (2) Internet provider supplied modem/router/gateway must be hardwired to The Hartford issued computer with an ethernet cable (no Wi-Fi) (3) minimum 10 upload/100 download speeds are required. To confirm whether your Internet system has sufficient speeds, please visit http://www.speedtest.net from your personal computer and provide speed test results.

Compensation

The listed annualized base pay range is primarily based on analysis of similar positions in the external market. Actual base pay could vary and may be above or below the listed range based on factors including but not limited to performance, proficiency and demonstration of competencies required for the role. The base pay is just one component of The Hartford’s total compensation package for employees. Other rewards may include short-term or annual bonuses, long-term incentives, and on-the-spot recognition. The annualized base pay range for this role is:

$46,222 - $69,333

Equal Opportunity Employer/Sex/Race/Color/Veterans/Disability/Sexual Orientation/Gender Identity or Expression/Religion/Age

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