Packaged/SaaS Application Engineer

• Project Role : Packaged/SaaS Application Engineer
• Project Role Description : Configure and support packaged or SaaS applications to adapt features, manage releases, and ensure system stability. Use standard tools, APIs, and low-code platforms to align solutions with business needs while preserving compatibility and performance.
• Must have skills : ServiceNow Field Service Management (FSM)
• Good to have skills : NA
• Minimum 3 year(s) of experience is required
• Educational Qualification : 15 years full time education

• Summary:
• As a Packaged or Software as a Service Application Engineer, a typical day involves configuring and supporting packaged or SaaS applications to meet evolving business requirements. This role includes managing application features, overseeing release cycles, and ensuring the overall stability and performance of the system. The engineer works closely with various teams to align solutions with organizational goals, utilizing standard tools, application programming interfaces, and low-code platforms to maintain compatibility and optimize functionality. Continuous monitoring and adjustment of the applications are essential to provide seamless user experiences and support operational efficiency.

• Roles & Responsibilities:
• - Expected to perform independently and become a subject matter expert.
• - Required active participation and contribution in team discussions.
• - Contribute in providing solutions to work related problems.
• - Collaborate with cross-functional teams to gather requirements and implement application enhancements.
• - Monitor system performance and troubleshoot issues to maintain high availability and reliability.
• - Document configuration changes and maintain detailed records of system modifications.
• - Assist junior team members by sharing knowledge and providing guidance on best practices.

• Professional & Technical Skills:
• - Must To Have Skills: Proficiency in ServiceNow Field Service Management (FSM).
• - Strong understanding of ServiceNow platform capabilities and configuration options.
• - Experience with APIs and integration techniques to connect ServiceNow FSM with other enterprise systems.
• - Familiarity with low-code development environments to customize and extend application functionality.
• - Ability to analyze system performance metrics and implement improvements to enhance stability and user experience.
• - Knowledge of release management processes and version control within SaaS application environments.

• Additional Information:
• - The candidate should have minimum 3 years of experience in ServiceNow Field Service Management (FSM).
• - This position is based at our Bengaluru office.
• - A 15 years full time education is required.

15 years full time education

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us at www.accenture.com

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