Packaged/SaaS Application Engineer

• Project Role : Packaged/SaaS Application Engineer
• Project Role Description : Configure and support packaged or SaaS applications to adapt features, manage releases, and ensure system stability. Use standard tools, APIs, and low-code platforms to align solutions with business needs while preserving compatibility and performance.
• Must have skills : ServiceNow
• Good to have skills : NA
• Minimum 3 year(s) of experience is required
• Educational Qualification : 15 years full time education

• Summary: Role of ServiceNow Developer OMT-CPQ
• Mandatory Skills required-
• -ServiceNow Protal
• -Proven hands-on experience implementing and configuring ServiceNow Sales and Order Management (SOM/SOMT), with a primary focus on Order Management, Order Orchestration and Order Activation
• -Strong experience with order decomposition, orchestration, fulfilment and activation workflows
• -Configuring and supporting the lifecycle of simple and complex products, bundles, promotions and pricing rules
• -End-to-end transaction lifecycle across Opportunity, Quote, Order, Agreement and Product Inventory
• -Attribute mapping between commercial and technical products/services
• -Integrating SOM/SOMT with OSS/BSS and external systems using REST APIs, IntegrationHub or middleware
• -Working understanding of Logik CPQ: product catalog configuration and product modelling, configuration of complex products, bundles and commercial offers
• -Working understanding of CPQ configuration rules, validation rules, dependencies and pricing logic, and the Quote-to-Order handover into Order Management
• -Awareness of Logik Open APIs (REST) and how CPQ integrates with ServiceNow, including basic troubleshooting of CPQ integrations
• -Experience working in Agile / SAFe delivery teams, including refinement of features into user stories
• Fluent English (German is a plus)

• Preferred Skills
• -Telecommunications industry experience, with a strong understanding of Order Management, Order Activation and Service Fulfilment processes
• -Hands-on Logik CPQ implementation experience and integration of Logik CPQ with ServiceNow SOMT
• -ServiceNow Product Catalog Management and telecommunications product catalog management
• -Integration with CRM, Product Catalog, OSS/BSS and provisioning systems
• -Familiarity with TM Forum standards (eTOM, SID, Open APIs)
• -Experience with ServiceNow Playbook and IntegrationHub
• -Knowledge of Product Inventory and Service Inventory concepts

• Mandatory Certifications
• -ServiceNow CSA
• -ServiceNow CAD

• Preferred
• -SOMT Accreditation
• -ServiceNow CIS certifications (or other relevant ServiceNow implementation certification)
• -TM Forum or telecommunications-related certifications are a plus

15 years full time education

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us at www.accenture.com

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