Parker Store & Service Manager

Description

The Parker Store & Service Manager will lead customer service / inside sales team in accordance with our Core Values and supporting our company culture. Fulfill customer requirements by leading an efficient and effective team in a manner conforming to our mission of “creating solutions” for our customers while building long term growth and profitability.

Seeks continuous improvement in the operational effectiveness consistent with our vision of “We are committed to improving the lives of our associates, customers and community”. Responsible for ensuring sales growth, meeting gross margin goals, exceeding customer satisfaction, and achieve expense budgets / goals. This is a hands-on leadership role focused on supporting the team, serving customers, and ensuring the location operates safely, efficiently, and effectively.

The Parker Store & Service Manager provides direction, training, and support to associates while remaining actively involved in customer service, product selection, quoting, order management, and cylinder shop activities.

Duties/Responsibilities:

Parker Store & Branch Operations

• •Oversee the daily operations of the Parker Store branch, ensuring customer and operational needs are met.
• •Support field sales team activities on a day-to-day basis. Identify and communicate new selling opportunities to field sales.
• •Coordinate daily priorities and workload across customer service, warehouse, store, and cylinder shop activities.
• •Support associates with day-to-day questions, customer needs, product applications, and operational issues.
• •Maintain a positive, team-oriented environment built around accountability, communication, and customer service.
• •Monitor sales, service, productivity, and other established branch goals.
• •Work closely with outside sales and other Wilson departments to support customers and identify opportunities to grow the business.
• •Maintain the facility, inventory, tools, and equipment in a safe, clean, organized, and functional condition.
• •Assist with counter sales, order fulfillment, receiving, stocking, shipping, cycle counting, and other branch activities as needed.
• •Conduct regular team meetings to communicate priorities, address challenges, and recognize accomplishments.
• •Ensure compliance with company policies, safety requirements, and applicable regulations.
• •Represent Wilson Company professionally with customers, vendors, and the community.

Customer Service & Product Support

• •Provide knowledgeable and responsive service to customers and serve as a technical resource for fluid power products and applications.
• •Generate quotes, enter orders, contact vendors, update records, and track orders through the ERP system.
• •Assist customers with product selection, application questions, pricing, availability, and appropriate product solutions.
• •Troubleshoot customer application and order issues and work with internal teams to determine appropriate solutions.
• •Cross-reference competitive products and identify suitable alternatives when needed.
• •Process customer returns, expedite orders, and follow up with customers to ensure satisfaction.
• •Maintain accurate customer part number cross-references, pricing information, and product information.
• •Maintain current product knowledge through company and vendor training and other available resources.
• •Serve as a product specialist and technical resource for designated product lines.
• •Assist with customer visits and application support in partnership with outside sales as needed.

Cylinder Shop Operations

• •Oversee the daily activities of the cylinder shop, ensuring repairs and rebuilds are completed safely, accurately, and within established timelines.
• •Plan and prioritize cylinder repair and rebuild work based on customer requirements and committed delivery dates.
• •Provide direction, training, and hands-on support to cylinder shop associates as needed.
• •Ensure associates have the tools, materials, information, and resources necessary to complete quality work.
• •Review drawings, specifications, and other technical information as necessary to support cylinder repair and rebuild activities.
• •Monitor the quality of cylinder repairs and rebuilds to ensure work meets customer requirements and Wilson standards.
• •Work with customers, customer service, outside sales, and other internal teams to troubleshoot cylinder-related issues and determine appropriate repair or replacement solutions.
• •Monitor availability of components, seals, and other materials needed for cylinder shop operations.
• •Maintain cylinder shop equipment, tools, and work areas in a safe, clean, and organized condition.
• •Train and coach associates on proper procedures, quality expectations, and safe work practices.
• •Identify opportunities to improve cylinder shop productivity, quality, turnaround time, and customer satisfaction.
• •Remain actively involved in cylinder shop activities and assist with hands-on work when needed.

Leadership, Safety & Continuous Improvement

• •Lead by example and promote Wilson's values of Love, Serve, and Care.
• •Provide coaching, feedback, and development opportunities to support associate performance and growth.
• •Clearly communicate expectations, priorities, and performance standards to the team.
• •Address performance, safety, quality, and operational concerns in a timely and constructive manner.
• •Promote teamwork and communication across all areas of the branch.
• •Identify and address safety risks throughout the Parker Store, warehouse, and cylinder shop.
• •Ensure associates follow established safety procedures, standard work, and quality expectations.
• •Identify and implement practical improvements to processes, workflow, productivity, and customer service.

Perform other duties as assigned.

Requirements

Required Skills/Abilities:

• •Strong leadership and interpersonal skills with the ability to lead, coach, and support a small team.
• •Strong working knowledge of hydraulic, pneumatic, and fluid power products and applications.
• •Strong customer service and communication skills.
• •Ability to generate quotes, enter orders, and manage customer requirements accurately.
• •Strong mechanical and technical aptitude.
• •Ability to read and interpret drawings, specifications, and technical information.
• •Working knowledge of hydraulic cylinder repair and rebuilding preferred.
• •Strong organizational skills with the ability to prioritize multiple customer and operational needs.
• •Strong problem-solving and troubleshooting skills.
• •Hands-on approach with the ability and willingness to work alongside associates when needed.
• •Ability to work effectively in a fast-paced environment and adapt to changing priorities.
• •Strong attention to detail and commitment to quality and customer satisfaction.
• •Ability to develop and maintain product knowledge.
• •Proficiency in Trulinx ERP system or ability to quickly learn the system.
• •Working knowledge of Microsoft Office and other computer programs.
• •Valid driver's license and acceptable motor vehicle record required.

Education and Experience:

• •Technical school, associate's degree, or four-year degree preferred, or equivalent combination of education and industry experience.
• •5+ years of experience in industrial distribution, fluid power, hydraulics, pneumatics, or a related industry.
• •Strong experience with hydraulic, pneumatic, and fluid power products and applications.
• •Previous leadership, supervisory, or team lead experience preferred.
• •Experience with customer service, quoting, order entry, and technical product support.
• •Experience in a Parker Store, hydraulic cylinder shop, hose/service operation, or similar environment preferred.
• •Hydraulic cylinder repair or rebuilding experience preferred.
• •Technical or professional certifications preferred.

Physical Requirements:

• •Work is performed across the Parker Store, office, warehouse, and cylinder shop.
• •Standing, walking, and sitting for exten