Parts Advisor

Description

Duties and Responsibilities:

• •Assists all customers (retail and shop) in selecting required parts in a friendly, professional and efficient manner.
• •Informs customers of companion part requirements and specials and ensures that the customer is exposed to the full product line.
• •Answers phone calls, providing price quotes and other information.
• •Provides high level of service to internal and external customers.
• •Pulls and fills orders from stock.
• •Notifies parts manager of out-of-stock parts or shop materials that need immediate attention.
• •Locates out-of-stock parts from outside source and submits an emergency order, if necessary.
• •Follows up on back-ordered parts.
• •Makes sure all internal requests for parts are billed on service repair order.
• •Issues credit for parts returned, ensuring that the original invoice, is available so that purchase and pricing can be verified.
• •Keeps orderly records of all repair orders, invoices and special-order parts.
• •Keeps front and rear counter areas clean and uncluttered.
• •Participates in all training programs that are made available.
• •Keeps current on new products and product updates.
• •Participates with the parts manager in maintaining a lost sales tracking program.
• •Maintains professional appearance.
• •Other tasks as assigned.

Requirements

Qualifications:

High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.

Working Conditions:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job in an automotive shop.