Parts Advisor

Description

Anchorage, AK | Mercedes-Benz | Luxury European | Hospitality | Parts counter | Automotive parts | Parts lookup | DMS | Dealership experience required | Alaska | 401k | Veterans encouraged to apply | $25 - $30/hr

IS THIS YOU?

You have automotive parts or service experience, you're comfortable with computer-based parts lookup and DMS platforms, and you find the right part the first time without creating delays for the technicians and advisors who depend on you

You're organized, proactive with communication, and ready to bring that foundation to a well-run Anchorage Mercedes-Benz store where the parts department is a critical link in service throughput

WHO WE ARE

Mercedes-Benz of Anchorage is part of Swickard Auto Group, a hospitality company in the retail automotive space built on one idea -- be the favorite of our guests, our employees, and our manufacturing partners. We operate 40+ dealerships across the West Coast, Alaska, and Hawaii, and whether you're in Anchorage or anywhere else in our network, the standard is the same. Do right by people, every time.

WHAT YOU'LL DO

Fill internal parts orders for service technicians accurately and efficiently -- pulling, staging, and delivering parts to the correct bay without delay

Look up Mercedes-Benz OEM part numbers using electronic parts catalogs -- identifying correct parts, supersessions, and compatible alternatives accurately

Process retail and wholesale parts sales -- assisting walk-in guests and wholesale accounts with parts lookup, pricing, and order fulfillment

Communicate backorders, substitutions, and availability updates proactively to technicians and service advisors -- parts delays that go uncommunicated create repair delays that reach the guest

Process parts returns, cores, and warranty parts accurately and per department procedures

Assist with receiving, binning, and inventory organization to keep the department accurate and accessible

Maintain accurate records in the DMS throughout every transaction

WHAT WE'RE LOOKING FOR

Prior automotive parts, service, or dealership experience -- required. Familiarity with how a dealership parts department operates is the baseline expectation for this role

Computer proficiency required -- parts lookup, DMS platforms, electronic parts catalogs, and Microsoft Office are daily tools. Comfort with technology is not optional

Mercedes-Benz or European brand parts experience a meaningful advantage -- not required, and MBZ-specific training is provided

Accurate and fast with parts lookups -- you verify part numbers before pulling, not after

Proactive communicator -- when a part is backordered or superseded, the technician and advisor hear it from you immediately

Organized and detail-oriented -- inventory accuracy and consistent documentation discipline are part of the job

Valid driver's license with a clean driving record

WHAT WE OFFER

$25 - $30/hr

401(k) plan

Medical, dental, and vision insurance

Life insurance and supplemental coverage options

Paid time off and paid holidays

Career growth -- strong Parts Advisors grow into parts specialist, wholesale, and parts management roles at Swickard

Employee vehicle purchase and service discounts

WHY MERCEDES-BENZ OF ANCHORAGE

Alaska's vehicle demands -- extreme cold, heavy use, and limited parts supply chains -- make the Parts Advisor's accuracy and proactive communication more operationally critical here than at most lower-48 stores. The work carries real weight

Mercedes-Benz's technically sophisticated platform means genuine parts expertise develops quickly -- OEM catalog navigation, supersession awareness, and European parts familiarity are skills that build value in any automotive environment

Anchorage is a close-knit community where the service team and the guests who depend on them are your neighbors -- the Parts Advisor who keeps the shop stocked and moving earns the respect of the people who depend on that every day

Swickard is one of the fastest-growing dealer groups in the country -- ranked Top 5 in North America for reputation in the automotive industry

Our HEART values -- Honor, Engage, Anticipate, Respond, Thank -- apply to how we support our internal team just as much as our guests

If you have the automotive background, the computer proficiency, and the communication discipline to keep a well-run Anchorage Mercedes-Benz parts department moving -- apply.