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OVP Health Care

Patient Encounter Specialist

Huntington, West Virginia

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hirly's read of this role

Seniority
Mid level
Country
US
Work mode
On-site / unstated
First seen by hirly
2 Oct 2026

Derived automatically from the posting. Upload your resume above to see how the role scores against it.

the posting

  • JOB PURPOSE:
  • The job of the Patient Encounter Specialist is to greet patients and welcome them into the office,
  • schedule appointments by phone and schedule follow up appointments in a face-to-face setting.
  • ESSENTIAL DUTIES AND RESPONSIBILITIES:
  •  Registers new patients.
  •  Collects co-payments or balances on out-standing accounts.
  •  Inputs insurance information.
  •  Scans a photo id and insurance card(s).
  •  Checks patients in and notify the nurse/provider that the patient is here and ready to be taken back.
  •  Checks patients out.
  •  Answers all phone calls that come into your line.
  •  Makes follow up appointments per the provider’s instructions.
  •  Helps the provider in any way he/she might ask of you.
  •  Types letters or send faxes for the provider or nurse if asked.
  •  Assists filing charts and pull them for the next day.
  •  Takes messages for other staff members and provider if the patient or person does not want to leave a voice
  • message and make sure they are delivered to the correct person.
  •  Calls the next day’s patients before you leave if you are in an office that doesn’t have an automated calling system to
  • remind patients of their appointments.
  •  Ensures the provider has finished all charting before the chart is filed.
  •  Other duties may be assigned.
  • QUALIFICATIONS/EDUCATION/EXPERIENCE:
  •  High School Diploma or G.E.D. preferred.
  •  Working knowledge of how a medical office runs.
  •  At least one year of experience working in the medical field would be preferred but not required.
  •  CPR Certified preferred.
  • PHYSICAL DEMANDS:
  • Physical demands described are representative of those that must be routinely met by and employee to successfully
  • perform the essential duties of this position. Reasonable accommodations may be made to enable qualified individuals
  • with disabilities to perform the essentials duties.
  •  Ability to lift minimum 25 pounds.
  •  Ability to perform job responsibilities in a facility with multiple levels and without elevator or mechanical transportation.
  •  Operates a computer and keyboard.
  • WORK ENVIRONMENT:
  • This job operates in an outpatient facility environment.
  • EEO STATEMENT
  • OVP Health Care provides equal employment opportunities (EEO) to all employees and applicants for employment
  • without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law
  • requirements, OVP Health Care complies with applicable state and local laws governing nondiscrimination in employment
  • in every location in which the company has facilities. This policy applies to all terms and conditions of employment,
  • including recruiting, hiring, placement, promotion, termination, layoff, recall, transfers, leaves of absence, compensation
  • and training.
  • OVP Health Care expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual
  • orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper
  • inference with the ability of OVP Health Care employees to perform their job duties may result in discipline up to and
  • including discharge.
Original posting on OVP Health Care's site ↗

Listed on hirly, a job board. hirly is not the employer: OVP Health Care is hiring for this role.

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