Patient Transport Liaison Officer

We have a fantastic opportunity for a Patient Transport Liaison Officer (PTLO) to join our team based at Cambridge University Hospital (CUH)

The PTLO position is key to help bridge the gap between hospitals and our operations team on a daily basis. You will be integrated within the central patient hubs (co-ordination centres) and involved in site and bed meetings to understand demands placed upon the hospital.

You will be the point of contact for escalation for your designated trust if they fall into a bed crisis, patient’s queries, risk assessments among other things. You will be the point of contact between bed managers and EMED managers. The role will provide assistance with patient flows in the hospital environment.

This is a full-time, permanent position working 37.5hrs pw, Mon-Fri with shifts scheduled between 08:00 - 16:00 & 12:00 - 20:00 .

What benefits can you expect?

Life Assurance – providing colleagues and their family financial peace of mind and protection to the value of £5,000.

Company sick pay covering full salary for 20 days after 2 years’ service.

24/7 online/telephone GP Consultation and access to prescriptions.

2nd opinion medical support following diagnosis or where a colleague is on a treatment pathway.

Hospital cash plan benefits with sickness protection scheme.

Cash-plan benefits, providing colleagues the option of protecting themselves in case of illness and recuperation, including dental, optical, chiropody.

Access mental health, physiotherapy consultations.

Access to legal advice on domestic issues e.g. motoring offences, wills and probate, and personal injury.

Financial guidance re retirement planning, tax savings and state benefits.

Long Service Recognition Scheme – recognising colleagues for their continued service after 5 years and at 5-year intervals with an increase in annual leave.

Values-based Internal Recognition Scheme with financial reward, which will lead to an annual recognition event.

Refer a Friend recruitment incentive scheme with financial rewards.

The EMED foundation, to provide support to colleagues and our local communities.

Pension Scheme.

Blue Light Card.

Uniform provided.

EAP (Employee Assistance Programme) to support a range of health and wellbeing requirements.

Flu vaccination (through an internal campaign in Autumn/Winter).

Other duties include:

On-site presence providing an integrated approach to the Trust where the Patient Flow Manager is known to be a key player in overall patient flow.

Attend meetings on an ad-hoc basis.

To maintain positive relationships with hospital wards, outpatient units, discharge lounges and bed managers.

Meet weekly with planning/control to forecast for following weeks activity identifying peaks and troughs in demand and ensuring operational responsiveness.

To assist operational managers with issues that arise throughout the day.

Dealing with patient’s enquiries and questions as and when they arise.

Familiarisation with EMED policies, processes, and standard operating procedures.

Support with complex lifting where required, and moving patients between wards/departments.

To be considered as a PTLO, you will need to be:

Full UK driving licence

Committed to patient care.

Experience of working in a healthcare / hospital setting.

Capable of doing manual handling

Thorough working knowledge of Non-Emergency Patient Transport services.

The ability to plan and prioritise own workload.

Excellent communication skills – verbal and written – with the ability to explain decisions made.

Ability to make decisions based on impact assessment.

The ability to build effective relationships using influencing skills with key stakeholders to prioritise EMED services and support divisional growth

About Us

EMED Group is an established healthcare logistics provider that enables access to health and social care through our four specialist divisions. We are one of the largest health and care partners to the NHS with 4,000 colleagues across over 60 bases UK-wide.

EMED Group is committed to pro-actively improving the wellbeing of our communities by providing access to vital health and social care services across the UK.