Payments, Risk and Fraud Ops Senior

We are looking for a PRF Operations Senior to join our Operations team. In this pivotal role, you will monitor suspicious activity across our Casino and Sportsbook, managing chargebacks, and analyzing player wagering and bonus behavior to stop fraud in its tracks. As a key point of reference for internal teams, you will handle high-level escalations, and help guide daily workflows to ensure our team hits its performance goals. If you have at least two years of iGaming fraud experience, a sharp eye for detail, and a proactive attitude toward crisis management, we want you on our team!

What you do:

Manage chargebacks and payment disputes

Review suspicious activity across Casino and Sportsbook

Analyse player behaviour, betting patterns, wagering activity, deposits, withdrawals and bonus usage

Stay updated on fraud trends and threats

Develop and improve fraud alerts and procedures

Act as a point of reference for any escalations made by the internal operational teams

Review all high level escalations related to Payments, Fraud & Risk

In charge of processing large withdrawals

Monitor daily volumes and guide the workforce to ensure that SLAs and KPIs are met

Assist management with monitoring the team performance and assisting with monthly QA

Take care of incoming emails from Payment Service Providers and other external 3rd parties

Adequately carry out all day-to-day Operational duties set out by management

Other ad hoc departmental tasks as delegated to the Employee by the Management team

Manage out of hours incidents and knowing what to do in time of crisis

Requirements:

An awesome team player, eager to improve the Operations team

Minimum 2 years of Payment, Fraud and Risk experience

Experience in Fraud, Abuse Detection or Fraud Prevention in iGaming

Strong knowledge of bonuses, wagering activity and common abuse strategies

Knowledgeable on igaming processes related to KYC, AML & RG

Good communication skills

Excellent written and verbal communication skills in English

Able to work on own initiative as well as in a team environment

A genuine interest in supporting people and finding creative solutions

You have a positive can-do attitude and a flexible approach

A strong interest in the gaming industry (sports, gaming, poker, betting)