People Operations Manager

About PayJoy

PayJoy, a Public Benefit Corporation, is a mission-first credit provider dedicated to helping under-served customers in emerging markets to achieve financial stability and success. Our patented technology for secured credit provides an on-ramp for new customers to enter the credit system. Through PayJoy’s point-of-sale financing and card offerings, customers gain access to a modern quality of life. PayJoy’s credit also allows our customers to seize opportunities as micro-entrepreneurs, and acts as insurance for tough times. Through our cutting-edge machine learning, data science, and anti-fraud AI, we have served over 18 million customers as of 2025 while achieving solid profitability for sustainable growth.

This role

The People Operations Manager is a hands-on role that runs day-to-day HR Operations and provides full-cycle Human Resources support to the global team. The role helps deliver our people initiatives, gives employees and managers dependable internal support, and finds and carries out process improvements. The People Operations Manager works closely with the People team and HR leadership, and partners with departments across the company to keep HR processes accurate, compliant and aligned with company goals.

Responsibilities

Run core HR processes end to end, including PTO accruals, onboarding and offboarding

Coordinate and carry out People projects such as system updates or integrations; manage timelines, track progress, and escalate risks.

Act as the day-to-day administrator for the Southeast Asia region and first point of contact for People systems, keeping data accurate and resolving user issues.

Support People-related regional audits by gathering data, preparing analysis, and documenting findings.

Keep People operations compliant with relevant regulations and company policies, and keep process documentation up to date.

Spot gaps in current processes, propose improvements, and put approved changes in place.

Give employees and managers clear, timely guidance on HR policies, programs, and processes.

Qualifications

Experience with and proficiency in/with:

Assist in administering Southeast Asia countries’ benefits, including supporting annual renewal process

Supporting or coordinating compensation cycles

Participating in or driving key components of People system such as data accuracy and efficient processes

Rippling, Lever, Small Improvements, and CultureAmp or similar HR systems.

Microsoft Office and Google Workspace, including strong MS Excel / Google Sheets skills

Strong analytical, troubleshooting, and problem-solving skills, with a high degree of accuracy and attention to detail.

Ability to work independently, prioritize competing tasks, meet tight deadlines, and proactively identify areas for improvement.

Minimum of 5 years of experience in People Operations, ideally within a multinational or startup environment.

Fluent English language proficiency is required for this role as we have a highly diverse and global business