Plumbing Install Coordinator

At Sierra Air Conditioning & Plumbing , we are committed to creating an environment where our team members can grow professionally while being part of a supportive and energetic culture. We believe great customer experiences begin with great employees, and we invest in our people through training, development, and opportunities for advancement.

We’re looking for a detail-oriented Plumbing Install Coordinator who enjoys organizing projects, communicating with customers and technicians, and keeping installations moving smoothly from start to finish.

If you are organized, dependable, customer-focused, and enjoy working in a fast-paced team environment, we want to meet you.

What You'll Get

Compensation & Incentives

$18.00–$20.00 per hour (based on experience)

Performance-based bonus and spiff opportunities

Opportunities for growth and advancement

Benefits & Perks

PTO

Medical, dental, and vision insurance

401(k) with company match

Year-round stability

Leadership training

Personal and professional development opportunities

ServiceTitan software and tools

In-house training and hands-on learning

Dedicated parts department and support team

Professional facilities including an on-site gym

Frequent team meals, celebrations, and holiday events

Strong team culture focused on collaboration and growth

Career advancement opportunities

Position Summary

As a Plumbing Install Coordinator , you will play a critical role in keeping our plumbing installation department organized and running efficiently.

You will coordinate plumbing installation projects from the initial handoff through completion, ensuring jobs are properly scheduled, materials and job information are prepared, technicians have what they need, and customers are kept informed throughout the process.

This position works closely with our plumbing installers, service and sales teams, managers, warehouse and parts teams, and customers to help ensure every installation is completed efficiently and meets Sierra’s standards for quality and customer service.

Essential Duties & Responsibilities

Schedule and coordinate residential plumbing installation projects

Communicate installation dates, arrival expectations, and project updates with customers

Coordinate technician and installer schedules based on workload and job requirements

Review job scopes and installation information prior to scheduling

Verify required materials, equipment, permits, and job details are prepared before installation

Coordinate with the warehouse and parts department to ensure materials are available for scheduled jobs

Support the handoff between sales, service, and installation teams

Maintain accurate job information, customer notes, and scheduling updates in ServiceTitan

Monitor installation schedules and job progress throughout the day

Communicate schedule changes or job delays to customers and internal teams

Work with technicians, installers, managers, and vendors to quickly resolve scheduling or installation issues

Follow up on incomplete jobs, return visits, outstanding materials, and other installation needs

Maintain organized documentation and accurate customer records

Provide management with updates regarding job status, scheduling needs, and potential delays

Help ensure installations are completed safely, professionally, and according to company standards

Deliver a positive customer experience from scheduling through project completion

Participate in ongoing training and team development

Qualifications

Previous scheduling, coordination, dispatching, or administrative experience preferred

Plumbing, HVAC, construction, or home-services experience is a plus

ServiceTitan experience preferred

Strong organizational and time-management skills

Excellent verbal and written communication skills

Ability to manage multiple projects and changing priorities

Strong attention to detail and follow-through

Comfortable working with computers, scheduling software, and multiple systems

Ability to communicate professionally with customers, technicians, managers, and vendors

Strong problem-solving skills and ability to respond quickly when schedules or job needs change

Positive attitude with a team-first mindset

Dependable, organized, and able to work effectively in a fast-paced environment

Minimum Qualifications

Must be 18 years of age or older

Ability to communicate professionally with customers and team members

Ability to work at a computer for extended periods

Complete a background check

Schedule Requirements

Full-time position

Must have flexibility based on installation schedules and business needs

Occasional overtime may be available or required based on workload

Why This Role Matters

The Plumbing Install Coordinator is a key connection between our customers, field teams, sales department, warehouse, and leadership team .

A successful installation starts long before our installers arrive at the customer's home. Your organization, communication, and attention to detail help ensure our technicians are prepared, customers know what to expect, and projects stay on schedule.

Why Sierra?

At Sierra Air Conditioning & Plumbing , we believe in building careers, not just filling positions. We provide the training, support, tools, and culture needed to help our team members succeed long term.

If you're looking for an opportunity where your organization and communication skills can make a direct impact on our customers and field teams, join Sierra and grow with us.

Job Type: Full-time

Pay: $18.00–$20.00 per hour

Benefits

401(k)

401(k) matching

Dental insurance

Health insurance

Vision insurance

Paid time off

On-the-job training

Professional development assistance