Principal IT Delivery Manager

Graco manufactures and markets premium equipment to move, measure, control, dispense and spray a wide variety of fluid and powder materials. What does that mean? Well, we pump peanut butter into your jar, and the oil in your car. We glue the soles of your shoes, the glass in your windows and the screen on your phone. We spray the finish on your vehicle, coatings on your pills, the paint on your house and texture on your walls. Graco is part of your daily life.

This role is currently based at our Minneapolis office and will transition to our new headquarters in Dayton, MN, in 2027.

The Principal IT Delivery Manager is responsible for leading the end-to-end delivery of technology solutions within Graco's Digital Experience, Customer Engagement, and CRM portfolio. This position drives cross-functional planning, integrated execution, and successful implementation of strategic digital initiatives that enhance customer experience, accelerate commercial growth, and strengthen marketing and sales effectiveness.

This role partners closely with Marketing, E-Commerce, Sales, Customer Service, and IT teams to deliver scalable, innovative, and customer-centric technology solutions across CRM, Digital Experience Platforms (DXP), Marketing Technology (MarTech), Customer Data, and Commerce ecosystems. The individual ensures delivery excellence while fostering strong stakeholder relationships and driving adoption of modern digital capabilities that support Graco's business objectives.

What You Will Do at Graco

Digital Experience & CRM Delivery Leadership

• •Own end-to-end delivery of technology initiatives across the Digital Experience, CRM, Marketing Technology, Customer Data, and Commerce roadmap, ensuring solutions are delivered on time, within budget, and aligned with business priorities.
• •Lead implementation and enhancement of customer-facing platforms including CRM, digital experience platforms, content management systems, marketing automation solutions, customer data platforms, customer portals, and eCommerce technologies.
• •Partner with Marketing, Sales, Customer Service, Corporate Communications, and Digital Commerce teams to translate business objectives into scalable technology solutions.
• •Drive successful execution of strategic digital transformation initiatives that improve customer engagement, lead generation, customer retention, digital customer experience, and revenue growth.

Cross-Functional Work Integration

• •Lead planning, sequencing, and integration of work across business, product, technology, data, and digital experience teams.
• •Coordinate delivery across multiple technology domains, including CRM, DXP, MarTech, Analytics, Commerce, Customer Data, and Enterprise Integrations.
• •Manage and optimize resource allocation across internal teams, vendors, implementation partners, agencies, and system integrators.
• •Drive execution with external technology providers and implementation partners to ensure successful delivery of strategic initiatives.
• •Oversee environment management, release planning, and deployment activities to support continuous delivery and minimize business disruption.

Digital Platform & Product Delivery

• •Establish and maintain delivery governance for digital products and platforms.
• •Collaborate with Product Managers and business stakeholders to prioritize roadmaps, manage dependencies, and align technology investments with business outcomes.
• •Ensure scalable integration between digital platforms and enterprise systems including ERP, Product Information Management (PIM), Customer Data Platforms (CDP), analytics, and other customer-facing applications.
• •Support adoption of Agile and product-centric delivery practices to improve speed, quality, and business value realization.

Risk, Quality & Performance Management

• •Proactively identify, assess, and mitigate delivery risks, dependencies, and issues.
• •Establish and monitor KPIs, SLAs, delivery metrics, and platform performance measures across digital products and programs.
• •Ensure delivery standards, governance processes, security requirements, and best practices are consistently applied.
• •Champion continuous improvement through lessons learned, innovation, and optimization of delivery practices.

Stakeholder Management & Strategic Partnership

• •Build trusted relationships with executive leadership and business stakeholders across Marketing, Sales, Service, Customer Experience, and IT.
• •Drive a culture of accountability, transparency, collaboration, and delivery excellence.
• •Facilitate executive communications, roadmap reviews, delivery reporting, and strategic planning discussions.
• •Align technology delivery efforts with organizational objectives, customer experience goals, and commercial growth strategies.

What You Will Bring to Graco

• •Bachelor's degree in Information Technology, Computer Science, Business Information Systems, Marketing Technology, or a related field.
• •7+ years of experience in IT project, program, product, or delivery management within large-scale enterprise environments.
• •5+ years of experience leading delivery of Digital Experience, CRM, MarTech, eCommerce, or customer engagement platforms.
• •Hands-on experience delivering enterprise solutions such as Salesforce, Microsoft Dynamics 365, Adobe Experience Manager (AEM), Adobe Experience Cloud, Optimizely, Sitecore, CommerceTools, Salesforce Marketing Cloud, Oracle CX, HubSpot, or related technologies.
• •Experience leading website modernization, digital transformation, customer experience, marketing technology, CRM, or commerce platform initiatives.
• •Proven success delivering cloud-based SaaS platforms and integrated customer engagement ecosystems.
• •Strong understanding of customer journey management, lead-to-revenue processes, customer lifecycle management, digital marketing capabilities, personalization, analytics, and customer data management.
• •Experience managing globally distributed teams, technology vendors, implementation partners, and agency relationships.
• •Strong knowledge of Agile delivery methodologies, product operating models, and modern software delivery practices.
• •Excellent leadership, communication, executive stakeholder management, and relationship-building skills.
• •Ability to manage multiple priorities in a fast-paced, highly collaborative environment.

Accelerators

• •Master's degree in a relevant field.
• •Experience supporting B2B digital transformation initiatives within manufacturing, industrial, or commercial organizations.
• •Experience with Customer Data Platforms (CDP), Product Information Management (PIM), Digital Asset Management (DAM), personalization, customer analytics, and AI-driven marketing solutions.
• •PMP, SAFe, Scrum Master, CSPO, ITIL, Salesforce, Adobe, Dynamics 365, or related technology certifications.
• •Proven track record leading digital customer experience, commerce, and customer engagement transformation programs.
• •Experience implementing omnichannel customer experience capabilities across web, mobile, CRM, service, and commerce platforms.

Applicants must be legally authorized to work in the United States on a permanent and unrestricted basis. This position is not eligible for immigration sponsorship now or in the future (e.g., H-1B, TN, E-3, O-1, L-1, or employment-based permanent residence sponsorship). Candidates working under temporary employment authorization, including F-1 OPT, STEM OPT, CPT, or similar programs, are not eligible for this position.

At Graco, you truly make a difference. Your unique talents contribute to our organizational growth and future. Not only do you make a difference, but Graco’s culture empowers employees to create their own career path. Whether you choose to advance within your current department or explore new opportunities in different divisions, you have the ability to build your future. Our managers are here to provide support and guidance as you continue to grow within your career.

Graco