Principal Product Manager, US

Note: Partly is headquartered in Austin, TX with offices in London, UK, Christchurch, NZ and Auckland, NZ. Wherever you're based, we'll connect you with your nearest office for onboarding, and fly you to join the full team for our quarterly "Season Openers" (we cover travel and accommodation). If you're relocating to join us, we can also assist with relocation costs.

🚀 Our story

Partly is connecting the world's parts, and we're doing that by building the AI infrastructure layer for the global repair industry, starting with the $2tn automotive market. Our frontier model, Interpreter, is the world's first AI purpose-built to understand vehicle damage and the parts needed to fix it. Thousands of businesses across the global repair supply chain already rely on it.

Founded by ex-Rocket Lab engineers, we've tripled in size in the last 18 months and have recently raised a $50m Series B led by DST Global (Anthropic, Airbnb, Meta, TikTok, Spotify) and including Blackbird Ventures (Canva, CultureAmp etc.), WNDR, Activant Capital, Icehouse Ventures, Square Peg, Airtree, and Ecliptic Venture Capital. We're headquartered in Austin, with offices in New Zealand and London.

We're continuing to build a world-class team ensuring Partly is a place where people can do the best work of their lives. We're proud of the culture we've built, and our values are lived throughout every experience.

Want to learn more about the problems we're solving and the culture we're building at Partly? Hear directly from our team here: https://shorturl.at/iAFUX

🖍️ This role

Insurers and work providers pay for the repair and set the rules it runs by. This role owns Partly's entire product relationship with them.

Partly creates value for insurers through three layers, and you own how all three land for this customer. Interpreter , our domain-specific AI foundation model, turns damage and estimate data into an accurate, complete parts picture early in the claim. Rails , our API layer, lets insurers and the systems they already run integrate directly with Partly's job processing infrastructure. And our agentic, highly automated user-level capabilities progressively absorb work that is manual across the industry today. Together these move the metrics an insurer is measured on: total cost of risk, cycle times, customer satisfaction, total loss rate and operational efficiency across the claims organisation.

You build for several distinct personas inside the insurer's workflow, each needing a different product on the same foundation: appraisers reviewing parts decisions and authorising spend; claims handlers and adjusters running the file; dispute and escalation teams revisiting jobs long after they close; network managers allocating work; and the parts, procurement and sustainability leads who set policy in the first place. You are the single accountable person for the value insurers get from Partly, and for what that unlocks across the rest of the network.

The remit is global, covering New Zealand, the UK and the US, with a strong first focus on the US, where you will be based. Claims structures, parts policy and competitive incumbents differ sharply across the three, so deciding what is genuinely one global product and what has to stay local is yours to call.

This is an enterprise product with a consumer-grade bar. You will be in the room before contracts exist, shaping pilots and building the artefacts that prove value, then making sure that same product expands and retains itself once the relationship is live.

The core challenge is trust at institutional scale. Automation advances only as fast as an insurer's confidence in it, so owning that trajectory, and the evidence and audit trail that makes each step defensible to a claims director, is the heart of the role.

You'll be operating at an inflection point. AI-assisted development is compressing discovery and delivery: the best PMs we know build rapid prototypes themselves, deploy them, read the signal and decide within days. We want someone already working that way, or building toward it.

💻 What you'll own

The Insurer Experience, End-to-End. The full product experience for every insurer-side user across all markets: appraisers, claims handlers and adjusters, dispute and escalation teams, network managers, and parts, procurement and sustainability leads. Key metrics: NPS, time-to-value, appraiser time per claim, task completion rate, support contact rate.

Insurer Rules and Compliance. Definition, administration and evolution of per-insurer parts rules, supplier waterfalls, thresholds and evidence requirements, codified in the product rather than administered by hand. Key metrics: rule compliance rate, appraiser approval rate, share of rules codified, time to configure a new insurer, per-job insurer attribution accuracy.

Verification and Audit. Automating the manual claim verification insurer engineers perform today, and extending it into the value band nobody currently checks. Key metrics: share of claims verified without manual review, verification turnaround, engineer hours displaced, value recovered per verified claim.

Insurer Intelligence and Reporting. The portfolio-level view of what an insurer's network actually bought, what was available at the moment of order, and how that performs across sites and over time, including the consent and permission model that makes named reporting legitimate. Key metrics: reporting adoption, availability-versus-uptake coverage, consent coverage, dispute rate and resolution time.

Enterprise Product-Led Growth. The full insurer arc from pre-sales pilot through onboarding, activation, cohort expansion and network-wide mandate, treated as product design and instrumentation problems. Key metrics: pilot-to-contract conversion, time to first mandated cohort, cohort-to-network expansion, insurer seat and site expansion, net revenue retention.

Automation and the Agentic Experience. The strategy for moving insurers from checking every job to supervising exceptions, including where the human stays in the loop, how delegated authority is earned, and how control is preserved as more runs autonomously. Key metrics: automation rate by workflow stage, share of stages completed via delegation, supervision and intervention rate, override frequency, delegated authority thresholds.

Integration Experience. How Partly fits into the estimating platforms, claims systems and appraisal platforms insurers already run. A poor integration experience is a poor Partly experience, and it matters more, not less, as agents need clean context across systems. Key metrics: integration reliability, cross-system task completion rate, insurer-reported friction.

💻 What you'll do

Own your product, end-to-end

Define and evolve the product vision, strategy and roadmap for insurer products globally, aligned with company direction and the wider platform.

Continuously assess and improve Product-Market Fit across markets with materially different claims structures, parts policies and competitive incumbents.

Decide deliberately what is global and what is local, and defend that line when a single account pushes on it.

Own key product, growth and commercial metrics and use them to steer every decision.

Act as the single accountable owner, for successes, failures and everything in between.

Stay close to customers

Maintain direct, regular contact with appraisers, claims handlers and insurer decision-makers. This is a core weekly activity, not an occasional input.

Sit with appraisers while they work a queue. Understand what they check, what they cannot see, and what would let them stop checking.

Map the insurer's actual internal process, not the one on the org chart, and design against where the decision and the money really sit.

Combine qualitative insight with quantitative usage and outcome data, and reconcile the two when they disagree.

Be in the room before the contract is

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