Process Server Performance Specialist

About ABC Legal Services:

ABC Legal Services is proud to be the national leader in service of process. We are a team of 1,000 and growing, with offices in Los Angeles, Oklahoma City, Phoenix, Brooklyn, Chicago, Washington DC, and more. Seattle is our home and headquarters. We've been successful in this unique business for over 30 years and continue to advance our technology and business processes to stay years ahead of the competition. Our focus is to expand our technology lead, acquire and integrate less efficient competitors, and tap into new segments through an integrated inbound marketing and sales approach.

Job Overview:

As a Process Server Performance Specialist, you'll own the performance of our process server network — identifying underperforming servers, diagnosing why, and driving measurable improvement through coaching, clear expectations, and accountability. This isn't a quality-check or audit role; it's a hands-on performance-management role focused on getting servers back on track and keeping them there. You'll work daily with performance data, have direct conversations with servers, and partner closely with Recruiting and Leadership to make sure coverage and performance stay aligned.

This position is remote but located in Montana, North Dakota, Kansas, Oklahoma, Iowa, Arkansas, Michigan, Wisconsin, Indiana, Kentucky, North Carolina, South Carolina, Virginia, Louisiana, Mississippi, Alabama, Florida.

Key Responsibilities:

Provide support, training and education to process servers that are underperforming based on key metrics

Create positive and engaging server experience for all underperforming process servers:

Communicate directly with process servers providing coaching and meaningful feedback

Field all questions from process servers and resolve blockers

Ensure process servers understand expectations and the timeframe in which they need to adjust.

Set clear expectations for underperforming servers

Review assigned reports daily, reach out to disengaged servers to identify and resolve the reasons they are not attempting jobs timely.

Hold Servers accountable to directly impact performance

Track and communicate all blockers to the leadership team

Work closely with the recruiting department when additional coverage is needed

Qualifications:

Experience training and/or coaching

High school diploma or GED required

Familiarity with Legal Processes is a plus

Excellent written and verbal communication skills

Experience and proficiency with Microsoft Office (Word, Excel)

The ability to analyze processes and make recommendations for improvements

We know that a company's success starts with its employees. We also know that an individual's success starts with the right career opportunity. Join our team today!

Benefits:

Health, Dental, Vision insurance

401(k) with company matching

Paid time off

7 Paid company holidays

4 Floating holidays per-year

Life Insurance and AD&D Insurance

Long Term Disability

Health Care Reimbursement Flexible Spending Account

Dependent Care Flexible Spending Account

EAP (Employee Assistance Program)

Pet Insurance

Pay Range : $15.00 to $15.00 per hour

Schedule - Full-Time, 8am to 5pm PST