Production Manager

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Key Responsibilities

Production Operations & Efficiency

Oversee daily production of corn tortillas, flour tortillas, masa, tortilla chips, and other Tortilleria products.

Ensure all orders are completed accurately and on time for daily delivery schedules.

Lead opening procedures; arrive on time and ensure employees, equipment, and materials are production ready.

Organize staffing assignments and workflows; monitor progress and resolve delays or bottlenecks.

Maintain product specifications and identify opportunities to reduce waste, downtime, and unnecessary labor.

Team Leadership & Development

Supervise, motivate, and support production employees throughout the shift.

Train employees on production procedures, safe equipment operation, and food safety.

Cross-train team members and develop skills to strengthen operational flexibility.

Monitor performance, attendance, productivity, and labor utilization; provide clear coaching and feedback.

Handle employee concerns respectfully, following company policies and escalating sensitive issues appropriately.

Food Safety, Quality & Workplace Safety

Maintain compliance with GMPs, sanitation standards, food safety regulations, and company policies.

Keep production areas inspection-ready under applicable NYC Department of Health requirements.

Enforce employee hygiene, PPE, SOPs, and SSOP’s.

Monitor quality, respond to deviations, and escalate food safety concerns promptly.

Ensure cleaning, sanitation, and required documentation are completed.

Obtain and maintain the NYC Food Protection Certificate if not already certified.

Equipment, Receiving & Shipping

Learn to operate all Tortilleria machinery safely and correctly; ensure team members are trained.

Report equipment issues promptly.

Support preventive maintenance and minimize production disruptions.

Oversee receiving and shipping accuracy, product counts, labeling, and timely shipment preparation.

Organize pallets, materials, finished goods, and storage areas; follow applicable inventory rotation practices.

Complete forklift operator training and obtain certification.

Continuous Improvement & Administrative Support

Identify and implement improvements to workflows, labor efficiency, yields, and waste reduction.

Help develop, update, train on, and enforce standard operating procedures.

Qualifications

Required

At least 3 years of food manufacturing, production supervision, or related operational leadership experience.

Proven ability to organize and lead production teams in a fast-paced environment.

Knowledge of production workflows, labor management, GMPs, sanitation, and workplace safety.

Ability to learn, operate, and troubleshoot manufacturing equipment.

Strong communication, organization, decision-making, and problem-solving skills.

Dependability, punctuality, and availability for the 3:00 AM–12:00 PM schedule.

Willingness to complete required food safety and forklift training.

Dependability, punctuality, and availability for the 3:00 AM–12:00 PM schedule.

Ability to stand and walk for extended periods; lift and move materials up to 50 lbs with assistance or mechanical equipment when appropriate; work around industrial machinery, heat, noise, and varying temperatures; and wear required PPE.

Preferred

Tortilla, masa, bakery, or similar food production experience.

Commissary experience supporting multiple restaurant locations.

Familiarity with SOPs, SSOPs, and NYC food safety regulations.

Experience improving efficiency, reducing waste, and developing employees.

Bilingual English/Spanish communication skills.