Program Analyst

Summary

This position is located within the U.S. Patent and Trademark Office (USPTO), Office of the Chief Patent Statistician (CPS). The incumbent serves as a Program Analyst supporting survey lifecycle activities, program coordination, reporting, documentation, and process improvement. The position reviews and summarizes program information and survey results to support management decisions, identify issues, improve operations, and advance the missions of CPS and the Patents business unit.

Duties

The physical worksite for this position is located in Alexandria, Virginia. Presence at the Alexandria, VA campus is required for this role, as it includes on site functions that must be performed in person. Position may be eligible for situational telework in accordance with agency policy/business unit discretion. The agency currently allows for 52 hours of telework per leave year. The individual selected at the GS-12 for this position will be... Gathering, reviewing, and analyzing program, survey, and operational information to identify issues, patterns, inconsistencies, and areas for further review. Coordinating survey and program activities by maintaining schedules, tracking milestones and action items, organizing documentation, and monitoring workflow requirements. Applying established analytical methods and procedures to review program operations, work processes, and administrative activities and identify opportunities for improvement. Compiling and summarizing survey results and program information and preparing recurring or ad hoc reports, charts, summaries, and briefing materials for management review. Supporting program follow-up and stakeholder coordination by obtaining and clarifying information, maintaining records, coordinating responses, and tracking recommendations or required actions. The individual selected at the GS-13 for this position will be... Planning and supporting survey lifecycle activities by reviewing survey requests, identifying required inputs, establishing project timelines, and ensuring activities are aligned with program requirements. Maintaining and improving survey tracking tools, schedules, templates, standard operating procedures, and related documentation used to monitor program activities and project status. Reviewing survey results, program information, and administrative processes to identify patterns, operational concerns, workflow issues, and opportunities for process improvement. Developing management information products and documenting methods, assumptions, sources, and limitations to support accurate, consistent, and reliable program reporting. Coordinating with leadership, program offices, subject matter experts, and other stakeholders to clarify requirements, resolve program-related issues, track follow-up actions, and support implementation of program improvements.

Qualifications

You must meet the United States Office of Personnel Management's (OPM) qualification requirements (including specialized experience and/or educational requirements) for the advertised position. You must meet all eligibility and qualifications requirements by the closing date of the job announcement. OPM Qualifications Standards are available at Management and Program Analysis Series 0343. Specialized Experience is experience that has equipped applicants with the particular knowledge, skills and abilities to successfully perform the duties of the position, and that is typically in or related to the position to be filled. To be creditable, you must possess one full year (52 weeks) of specialized experience equivalent to the GS-11 in the Federal service: GS-12: For this position, the next lower grade level is a GS-11. Specialized experience for this position includes: Reviewing and analyzing program, operational, or management information to identify issues, trends, or areas requiring further review; AND Supporting program, survey-related activities, or project activities by tracking schedules, action items, documentation, or related workflow requirements; AND Preparing reports, summaries, briefings, or other informational products to communicate program activities, survey-related activities, findings, or status. GS-13: For this position, the next lower grade level is a GS-12. Specialized experience for this position includes: Analyzing program operations and administrative processes to identify trends, inconsistencies, operational concerns, and opportunities for improvement; AND Evaluating program goals, operational requirements, and information to determine appropriate approaches for planning and conducting program assignments; AND Coordinating program or survey-related activities, including tracking schedules, milestones, documentation, and workflow requirements; AND Preparing analytical reports, findings, conclusions, and recommendations based on program reviews, evaluations, or survey-related activities. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Education

Education may not be substituted for specialized experience at this grade level.