Program Analyst

Summary

Incumbent's primary responsibility will be to support the data analysis, product development and needs of the Office of Analytics & Performance Integration (API), Veteran Support Service Center-Management Reporting (VSSC-M) section, including the development of internal operational tools (like Webhit and product satisfaction reporting), as well as, tools to help leadership at all levels of the organization better manage the delivery of healthcare and associated business functions.

Duties

Major duties include but are not limited to: Develop solutions, in both conceptual design and technical coding, prepping data, and developing tools to ensure delivery of high standard initiatives fit for purpose, design and code. Analyzing, designing, developing, testing, maintaining and supporting products built using Microsoft Business Intelligence Suite, Integrations Services, Analysis Services, Reporting Services, Pyramid Analytics,.NET Applications, and all associated Extract / Transfer / Load (ETL) activities to prepare data, apply business rules and quality assurance, and to stage data for reporting. Collaborate effectively with its field and program office stakeholders and field users of the products developed. Supports national data analysis, data mining, reporting and program development. Independently, designing and implementing data reporting systems like Reporting Services Reports, OLAP cubes and subsequent front end tools for interacting with the cubes (i.e. Pyramid Analytics), or .NET applications for retrieving and displaying statistical data from various VA databases and sources on the VSSC website or on our internal portals. Evaluates data from the various VA data systems and makes recommendations. Produces analytical reports and studies that are made available to a wide-variety of constituents, including oversight bodies and external stakeholders such as Office of the Inspector General (OIG), Government Accounting Office (GAO), Office of the Medical Inspector (OMI) and numerous contractors. Work Schedule: Monday to Friday, 8:00 a.m. to 4:30 p.m. Compressed / Flexible: May be available Telework: This position may be authorized for ad hoc telework. Telework eligibility will be discussed during the interview process. Ad hoc is defined as occasional, non-recurring telework. Virtual: This position may be authorized for Virtual Work. Virtual Work eligibility is for current VA Employees that are already subject to the return to in-person work mandate in their current position. Applicants without an existing assigned VA Staff Office must be located within 50 miles of a VA-owned or leased space. This is not a remote position. Definition of Virtual Work: Employee works outside of original hiring duty station at a VA-owned or leased space. Return to Office (RTO): RTO mandates are in effect and selectees will be required to report to in-person work unless they are approved for an exception or an exemption. Any approval for an RTO exception, exemption, or extension will happen after a tentative job offer, but before a final job offer. Position Description/PD#: Program Analyst / PD66009A

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 10/29/2026. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet Time-in-Grade requirements by the closing date of this announcement. For a GS-13 position you must have served 52 weeks at the GS-12. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your Time-in-Grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year Time-in-Grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year Time-in-Grade. Note: Time-in-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. You may qualify based on your experience as described below: GS-13 Specialized Experience: For this position, you must have one year of specialized experience equivalent to at least the next lower grade, GS-12, in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: Analyzes, designs, develops, tests, maintains and supports products built using Microsoft Business Intelligence (BI) Suite, Integrations Services, Analysis Services, Reporting Services, Pyramid Analytics, and .NET applications, including all associated extract/transfer/load (ETL) activities to prepare the data, apply business rules and quality assurance, and to stage the data for reporting. Exercises initiative and collaborates effectively with field and program office stakeholders, as well as, field users of products developed, with complex and competing activities; such as constant changes to the technologies used and increased, competing demands for more products to be developed. Independently designs and implements data reporting systems like SQL Server Reporting Services Reports (SSRS), Online Analytical Processing (OLAP) Cubes and subsequent front-end tools for interacting with the Cubes (i.e. Pyramid Analytics), or .NET applications for retrieving and displaying statistical data from various databases and sources. Consults to understand customer needs, document requirements, develop solutions, both in conceptual design and technically, coding/prepping the data, and developing the tools and ensure that the initiatives being delivered are of a high standard, in terms of fit for purpose, design and code. Ensures the accuracy of information delivered for assignments under purview, including, but not limited to, technical delivery, program ownership, accountability and long range strategic planning. Produces analytical reports and studies that are made available to a wide-variety of constituents, including oversight bodies, and external stakeholders. Develops training materials, comprehensive documentation, or other tools regarding all data and reporting products produced for end-users. Selective Placement Factor: This position includes a Selective Placement Factor (SPF), s skill, knowledge, ability or other worker characteristic basic to and essential for satisfactory performance of the job. SPFs are a prerequisite to appointment and represent minimum requirements for a position. Applicants who do not meet the following Selective Placement Factors (SPF) are ineligible for further consideration: Applicants must have experience working with .NET applications within the last 6 months. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Education

There is no educational substitution at this grade level. Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.