Program Manager Specialist

JLL empowers you to shape a brighter way .

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Program Manager Specialist - JLL

What this job involves: This Program Manager Specialist role sits at the center of Business Operations, supporting a major federal contractor across multiple service lines. The role owns the account's core governance, reporting, and administrative operations, and serves as a day-to-day partner to the Senior Director of Business Operations on the account's leadership, process improvement, and client-facing initiatives. It's a strong fit for someone who wants ownership from day one and is looking for a role where scope expands with experience; exposure to account leadership, responsibility for cross-functional processes and technology improvement, and a working view of how a large, complex account is run.

What your day-to-day will look like:

Governance and Contract Administration

• •Running recurring meetings and contract mechanics that keep the account's leadership and client aligned on how the business is being managed.
• •Run QBR and town hall logistics: agenda, deck, scheduling, room booking, meeting invitations, distribution, and SharePoint archiving

Run the Quarterly Steering Committee cadence

Coordinate annual leadership offsite planning: dates, agenda, and presentation materials

Maintain MSA and change order tracking, including Commercial Team call administration and meeting minutes

Maintain contract compliance documentation, including support for the annual SSAE 22 / SOC 1 Type II audit and FCPA and OFAC compliance records

Administer the CaT Survey and the Vested training program, including online Vested portal administration

Reporting and Performance Management

• •Tracking how the account is performing against its commitments and making sure that performance is documented, reported, and visible to leadership on a predictable schedule.
• •Run the quarterly scorecard cycle end to end: gather data, secure approvals, upload to SharePoint, and schedule the variance meeting

Own the savings tracker and its quarterly report into the QBR

Prepare quarterly and annual metric reports and distribute them to leadership

Leadership Support and Process Improvement

• •Working alongside the Senior Director of Business Operations on the work that sits above day-to-day execution: keeping leadership priorities moving, improving how teams work together, and helping the account prepare for what's ahead.
• •Serve as a day-to-day partner to the Senior Director: prepare briefing materials, track leadership action items to closure, and keep work moving when the Senior Director is unavailable

Maintain a forward-looking view of account milestones; upcoming needs are raised and planned for early

Contribute to process improvement across service lines, recurring coordination issues, and places where a documented process is needed

Support technology rollout and adoption on the account: training coordination, adoption tracking, and change communications

Research and organize how other JLL accounts run business operations, to inform improvements on this account

Own Project Management Office standards, templates, and playbooks, including onboarding materials and the transition meeting process

Communications and Recognition

• •Keeping the account informed and its people recognized, the internal communications and recognition work that supports morale and team awareness.
• •Own account-wide communications: announcements, lunch and learns, and leadership messages, including Account Director holiday notes

Monitor the account's shared inboxes, including recognition submissions, and maintain the compliments tracker

Run the rewards and recognition program with the recognition committee: nominations, award ordering and delivery, certificates, and winner communications

General Administration

• •The recurring administrative work that keeps the account's people data, tools, and records current.
• •Maintain HR reports, the org chart, and distribution lists on a weekly cadence across all service lines

Run new joiner onboarding and monthly training, keeping training materials current

Own renewal documentation, attestation administration, and TAT approval

Serve as Ethics Liaison, Well-Being Champion, and Safety Champion for the account

Administer SharePoint site content, Smartsheet license and access management

Required Qualifications:

Bachelor's degree in business, operations management, or a related field, or equivalent experience

3+ years of program management, project management, business operations, or consulting experience

Experience supporting leadership meeting and reporting cycles, such as QBRs, steering committees, scorecards, or contract administration

Experience coordinating work across multiple teams or stakeholders

Sound judgment about when to act independently and when to escalate

Comfortable owning defined responsibilities independently while contributing to broader, less defined work

Proficiency in Microsoft 365, SharePoint, and Smartsheet

Preferred Qualifications

PMP, CAPM, or Lean Six Sigma certification

Experience contributing to a process improvement, change management, or technology adoption effort

Experience in corporate real estate, facilities, or professional services accounts

• •Exposure to federal contracting or compliance environments
• •Power BI experience is a plus

Location : Based in Reston, VA or DVM area (hybrid)

This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.

Expected compensation for this position:

• 90,000.00 – 100,000.00 USD per year
• Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations.

Location:

On-site –Reston, VA

Job Tags:

• Public Institutions
• If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits include:

• •401(k) plan with matching company contributions
• •Comprehensive Medical, Dental & Vision Care
• •Paid parental leave at 100% of salary
• •Paid Time Off and Company Holidays
• •Early access to earned wages through Daily Pay

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appro