Program Quality Evaluator

*** Unable to provide sponsorship at this time. Only considering persons eligible to work in the United States.

Global Support and Development (GSD) is seeking an experienced Program Quality Evaluator . This is an on-site position located in Charlotte, North Carolina with up to 30% international travel.

Are you a data detective who gets excited by messy field reality, elegant Theories of Change, and using evidence to drive real-world impact?

If you know your way around both experimental designs and cutting-edge AI tools—and you’d rather spend your time translating complex evaluations into disaster response strategies than letting reports collect digital dust—Global Support and Development (GSD) wants you as our Program Quality Evaluator. Bring your passion for community-led resilience, and come show us what transformative measurement looks like in action!

GSD offers a comprehensive benefits package to include:

Up to 25 days of accrued vacation

Up to 80 hours of annual sick leave

Up to 80 hours of Military Pay and 30 Days Differential

Medical, Dental and Vision (GSD covers monthly premium)

Group Life and AD&D Coverage (GSD covers monthly premium)

Retirement (Pre and Post Tax Options) and a Company Match

Matches on Qualified 529 Plans

Up to 14 Paid Holidays

To help us review your application efficiently, please include a brief experience grid in your cover letter . Create a simple table listing the first five requirements from the Required Experience section below, and next to each, provide a 1-2 sentence summary annotating how your specific background directly satisfies that criterion.

Ready to learn more about the role? Read on for details!

PURPOSE OF POSITION:

This position leads technical design and execution of a range of strategic, programmatic and project evaluations across the Programs Section and in support of rapid response. The Program Quality Evaluator develops and leads the implementation of evaluation strategies, data collection, and learning processes across GSD sub-strategies, programs and projects. The role will also support the Program Quality and Design Coordinator in the design of sustainable external projects with partners and GSD staff.

ESSENTIAL FUNCTIONS:

Lead the technical design, execution, and synthesis of a range of project and program strategy-level evaluations across GSD focus areas along with response evaluations according to GSD quality standards;

Ensure the execution of evaluation management action and learning plans;

Ensure evaluation designs at program and project level are conducted in a participatory way inclusive of both key GSD staff and project partners;

Lead the development of evaluation Terms of Reference (ToR) and the recruitment and management of evaluation personnel when evaluations are to be conducted by a third party;

Lead as relevant, evaluation implementation, using a range of qualitative and quantitative data collection and analysis tools aligned to industry standards;

Ensure appropriate integration of AI in program quality evaluations, and related work, in a responsible manner and in accordance with GSD and industry standards;

Support the continued operationalization of the GSD Measurement Framework;

Organize and co-facilitate evaluation findings validation with internal teams, local partners, and institutional stakeholders;

Lead the development and execution of the biannual learning agenda that aligns to the business model and strategic aim of the organization;

Develop and deliver evaluation briefs, summary reports, and presentation slide decks to support learning across the organization including at the SLT level;

Lead impact reporting and socialization;

Support the Program Quality and Design Coordinator (PQDC) in the co-design of preparedness projects with GSD program staff and partners in the Caribbean and Central America. Support the PQDC when needed in leading efficient co-design processes meeting or exceeding GSD minimum expectations in a timely manner;

Promote good stewardship of financial and other resources to achieve maximum benefit to those impacted by disaster or at risk of impact;

Promote and embody GSD’s core values of accountability, humility, and integrity across all areas of responsibility;

Foster a culture of excellence and equity, prioritizing inclusion and learning in all aspects of program quality and performance measurement; and

Perform other duties as assigned.

QUALIFICATIONS:

Required Experience:

Twelve (12) or more years of experience in international evaluation in response and development settings. This includes designing, leading, executing and actioning a range of evaluation types across international disaster preparedness, response, and associated fields;

At least ten (10) years in the successful management of external evaluation vendor teams in international humanitarian and development settings. This includes the design and execution of scopes of work and contracts, managing teams to ensure quality while maintaining timeliness and tracking deadlines, scope and budget;

At least ten (10) years proven experience in qualitative and quantitative data collection and analysis; should have solid grounding and experience in valid uses of artificial intelligence in evaluation;

At least eight (8) years experience in the designing of projects within international disaster management settings;

Twelve (12) or more years experience working in international humanitarian and development settings; and

Ability to work independently with minimal support, according to quality assurance expectations.

Education:

Master’s degree in Evaluation, Social Sciences, Research Methods, International Development, Statistics, or related field.

Professional Licenses/Certifications:

Certification in project management is desired.

Knowledge/Skills:

Strong comprehension in a wide range of evaluation designs and specialized frameworks such as OECD-DAC evaluation criteria. Technical proficiency in qualitative and quantitative evaluation methodologies; Statistical & Qualitative Software: Proficiency in data analysis tools like SPSS, Stata, R (for quantitative data) or NVivo, ATLAS.ti (for qualitative data). Meta and Systems Evaluation approaches: Proven ability to design, lead and execute multi-country, regional and multi-portfolio evaluations to identify systems change;

Advanced Methodology: Expertise in experimental and quasi-experimental designs, mixed-methods research, and specialized frameworks (such as the OECD-DAC evaluation criteria). Statistical & Qualitative Software: Proficiency in data analysis tools like SPSS, Stata, R (for quantitative data) or NVivo, ATLAS.ti (for qualitative data). Systems Design: Proven ability to build Monitoring, Evaluation, and Learning (MEL) systems, theories of change, and results frameworks from scratch;

Experience with mobile data collection software (e.g., KoboToolbox, ODK) and data visualization tools (e.g., Tableau, PowerBI);

Cultural awareness across GSDs areas of operation (Caribbean, Central America and the Pacific) and the ability to work collaboratively with a wide array of stakeholders to build relationships;

Oversight and quality assurance of data and information collection exercises, data and information management, and analysis;

Understanding of best practices in emergency or disaster response such as safeguarding, protection mainstreaming, beneficiary selection, and project management;

Outstanding written and verbal communication skills, including presentation for diverse audiences;

Technical competence with sampling, statistical analysis and other types of data analysis;

Discernment for confidentiality in relation to organizational, partner, and donor activities and communications;

Strong organizational skills and the ability to rapidly shift tasks;

Fluency in Spanish is highly desirable.

WORKING CONDITIONS AND PH