Program Support Clerk

Summary

The Program-Support Clerk (PSC} position is located in the Community Health Nurse Coordination Program (CHNC) within Nursing Service at the James H. Quillen Veterans Affairs Medical Center at Mountain Home, Tennessee. This office potentially serves all Veterans who are enrolled with Mountain Home Healthcare Systems.

Duties

Duties include but are not limited to: Serves as receptionist for CHNC office;.this involves receiving visitors who include community agency representatives, employees, etc. Receives and screens the majority of telephone calls and all visitors; ascertaining the nature of the call or visit, and determining when the call or visit requires immediate transmission. Provides information to healthcare providers such as scheduled return appointments, medication refill status and scheduled admission status as applicable for continuity of care. Provides applicable information to the community based agencies, via fax such as results of procedures, x-rays, labs. Schedules follow up procedures, and transportation eligibility/information as known and applicable to continuity of care. Processes all incoming/outgoing correspondence such as general mail, faxes· that include medical information, and home health certifications and re-certifications and orders. Independently processes, tracks and follow up on received orders from· home health agencies for provider signature, and returns to the agencies to facilitate timely payment to the agencies and to timely care to the Veteran. Assists in processing annual reports for CNH program, ALF, ADHC, Residential Care oversight and monitoring. Performs all other duties as assigned. Work Schedule: Monday-Friday, 7:30am-4:00pm Virtual: This is not a virtual position. Position Description/PD#: Program Support Clerk/PD075990 Relocation/Recruitment Incentives: Not Authorized Critical Skills Incentive (CSI): Not Approved Permanent Change of Station (PCS): Not Authorized

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 11/09/2026. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-05 position you must have served 52 weeks at the GS-04. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. You may qualify based on your experience and/or education as described below: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-04 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: Knowledge of Nursing Service mission, policies, procedures and objectives as applicable to position. Applies knowledge to solution of the procedural and service tasks to assist with the administrative and clerical functions and communication of the service. Knowledge of VAMC organization, lines of communication, and functions of services, such as community services, fiscal service and business office. Knowledge of VA regulations and policies related to current style, format, preferred grammar, spelling·, punctuation, capitalization and lines of communication for preparation of VA and non-VA correspondence. Knowledge of the scope of services/programs and eligibility requirements offered by various agencies/facilities in the community. Knowledge of Medicare guidelines for home care services as well as the regulations governing certification and recertification of order provided by home health/hospice. Knowledge and skill in telephone interview to elicit appropriate information from caller to appropriately disposition the call. OR, Education: Applicants may substitute education for the required experience. To qualify based on education for this grade level you must have 4 years of education above high school. Note: Successfully completed education above the high school level in any field for which high school graduation or the equivalent is the normal prerequisite is creditable at grades GS-3 through GS-5. One year of full-time academic study is defined as 30 semester hours, 45 quarter hours, or the equivalent in a college or university, or at least 20 hours of classroom instruction per week for approximately 36 weeks in a business, secretarial, or technical school. OR, Combination: Applicants may also combine education and experience to qualify at this level. You must have an combination of specialized experience and education beyond 60 semester hours (90 quarter hours) of undergraduate education. Typing Proficiency: You must be proficient in typing at least 40 words per minute. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Education

A transcript must be submitted with your application if you are basing all or part of your qualifications on education. Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.