Programme Manager Non-grant

The Partnership for Supply Chain Management Job Description

TITLE: Programme Manager Non-grant

REPORTS TO: Senior Procurement & Client Services Manager

LOCATION: Project Management Office, Woerden, NL (PMO-NL)

STATUS: Full-time

Organization description

The Partnership for Supply Chain Management (PFSCM) focuses on strengthening and managing secure, reliable, cost-effective, and sustainable global supply chains to enhance health and well-being in low- and middle-income countries by increasing access to quality and affordable health products. We assist governments, non-profit organizations, commercial firms, and humanitarian agencies in achieving their public health objectives through cost-saving procurement, efficient logistics, pharma-grade storage, last-mile delivery solutions, and real-time data tracking. PFSCM is dedicated to customer satisfaction and service excellence, which is reflected in our adherence to an ISO 9001:2015 certified Quality Management System and alignment with ISO 20400 for Sustainable Procurement, which underpins all our processes and services.

PFSCM, an affiliate of JSI Research & Training Institute, Inc. (JSI), a leading international public health and education consultant company in the U.S., operates from its project management headquarters in Washington D.C., and has an operational facility in Woerden, Netherlands. Additionally, we leverage the extensive network of 25 JSI offices around the world, allowing us to access their technical and operational expertise.

PFSCM's global team includes a diverse array of professionals from various countries who contribute to the effectiveness of our services. This diversity enriches our ability to connect with clients and collaborate internally. We believe our mission can be achieved by fostering a purpose- and results-driven culture. We strive to create an environment where our values of collaboration, learning, proactivity, problem-solving, and outcome orientation are reflected in our daily work.

Overall responsibilities

PFSCM is expanding its Pooled Procurement Mechanism (PPM) portfolio to include non-grant financed procurement channels, including programmes funded through different non-grant donor mechanisms and delivered in partnership with The Global Fund. This is a high-visibility business channel with distinct operational, compliance, financial, and stakeholder-management requirements that differ from PFSCM's established grant-funded PPM operations.

The Programme Manager is accountable for the effective planning, coordination, governance, and delivery of the non-grant programme. The role provides end-to-end programme leadership across Client Services, Logistics, Sourcing, Quality Assurance, Finance, and other relevant functions, ensuring that programme commitments are delivered against agreed scope, timelines, service requirements, compliance obligations, and cost parameters.

The Programme Manager acts as the primary operational coordination point for the programme and establishes clear priorities, programme plans, governance routines, risk and issue management, and stakeholder communication. The role provides functional leadership across programme workstreams and drives timely resolution of cross-functional dependencies and issues, escalating matters outside the delegated mandate to the Senior Procurement and Client Services Manager and, where appropriate, the PPM Director.

The Programme Manager will build and continuously improve the operating model for the non-grant channel, including programme processes, controls, SOPs, onboarding materials, reporting, and performance measures. As business volume develops, the role is expected to increase its ownership of the dedicated non-grant business area and contribute to its scalability and long-term operating model.

The role does not carry a standard grant-funded PPM order portfolio and is specifically focused on the non-grant portfolio. However, some aspects of PPM projects may still need to be managed or supported within the scope of this role, depending on project requirements and responsibilities.

Specific responsibilities

Programme Leadership, Planning & Delivery

Own the programme plan and coordinate end-to-end delivery of non-grant procurement and PPM activities from requisition receipt through purchase order issuance, shipment, delivery, receipt confirmation, invoicing triggers, and financial closure.

Establish programme priorities, milestones, dependencies, deliverables, and service-level expectations, and ensure responsible functions understand and meet their commitments.

• •Apply structured project/programme management methods (scope, schedule, resource, and risk
• management) to plan, sequence, and track deliverables.

Drive resolution of cross-functional issues and dependencies, making operational decisions within the agreed programme mandate and escalating material issues or decisions outside that mandate.

Maintain oversight of programme capacity, workload, timelines, and cost baselines, identifying variances early and leading corrective actions within delegated authority.

Ensure programme activities remain aligned with agreed objectives, contractual requirements, PFSCM policies, SOPs, and quality management requirements.

Client & Stakeholder Management

Act as the primary operational programme contact for relevant Principal Recipients/Eligible Buyers and The Global Fund counterpart teams, establishing structured and proactive communication throughout programme delivery.

Lead onboarding of Principal Recipients new to the PPM channel, including registration, waivers, unplanned costs, storage, receipt confirmation, and other programme-specific requirements.

Manage stakeholder expectations, dependencies, escalations, and sensitive communications, ensuring issues are addressed transparently and in a timely manner.

• •Respond to urgent or ad-hoc customer requests, re-prioritising programme activities as needed to
• protect seamless service delivery, without compromising governance or compliance.

Build effective working relationships across PFSCM and with external stakeholders, suppliers, Principal Recipients, and donor counterparts to support successful programme outcomes.

Represent programme priorities internally and ensure external stakeholder requirements are translated into clear actions for the relevant PFSCM functions.

Risk, Compliance & Programme Controls

Own and maintain the programme risk and issue register, assess risks, assign mitigation actions, and monitor timely closure.

Ensure compliance with non-grant specific programme requirements, including delivery-based invoicing triggers, Certificate of Receipt (COR) collection, cost baseline controls, and applicable contractual requirements.

Coordinate resolution of contractual, policy, quality, and compliance matters with Legal, Quality Assurance, Finance, and other relevant functions.

Ensure programme controls provide a clear, auditable record of decisions, approvals, risks, issues, actions, and stakeholder communications.

Identify emerging compliance or operational risks and initiate preventive or corrective actions before they affect programme delivery.

Programme Governance, Performance & Reporting

Establish and maintain programme governance routines, including regular programme meetings, agendas, decision records, action tracking, and escalation mechanisms.

Own programme performance monitoring and ensure agreed KPIs, milestones, service levels, risks, and deliverables are tracked and reported.

Prepare regular programme status reports for internal leadership and relevant external stakeholders, highlighting progress, decisions required, risks, dependencies, and corrective actions.

Coordinate development and implementation of programme KPI reporting as requirements are established with the funder and stakeholders.

Maintain complete and auditable programme documentation, trackers, issue logs, d