Project Manager

Job Summary:

Independently plan and manage multiple concurrent Sansio implementation projects for EMS, fire, and public safety agencies, from kickoff through go-live. Deliver customer training and ensure successful, on-time, on-budget launches.

Job Description:

Project Manager

Overview

Independently plan and manage multiple concurrent Sansio implementation projects for EMS, fire, and public safety agencies, from kickoff through go-live. Deliver customer training and ensure successful, on-time, on-budget launches.

Reports to Director, Professional Services and Support.

Primary Responsibilities

Project Delivery

Plan and manage multiple concurrent implementation projects, coordinating timelines, tasks, and resources with internal teams to meet project timelines and budgets.

Execute customer implementations following the Sansio implementation processes and best practice guidelines.

Deliver end-user and admin training, remotely and on-site.

Assess and mitigate project risks and issues; provide regular status reporting to customers and internal stakeholders.

Identify scope changes and manage customer expectations, escalating to PS leadership when needed.

Use AI tools to streamline project delivery and training content.

Customer & Product

Build and maintain functional and technical knowledge, gainng subject matter expertise, across Sansio's product lines and offerings.

Share lessons learned and ideas to improve customer experience and implementation workflow with PS and Product leadership.

Identify expansion opportunities (add-on modules, additional agencies, integrations, training) during implementations and post-go-live check-ins, and hand off qualified leads to Sales.

Support presales and customer advocacy efforts, including scoping, hour estimates, demos, SOWs, customer references, case studies, and webinar or user group content.

Support & Coverage

As needed, act as backup to other PS&S team members, including possible periodic on-call rotation.

As needed, provide additional post-implementation support to customers on a tier-2 level within area(s) of subject matter expertise.

Other duties as assigned.

Success Measures

Utilization against target.

Customer satisfaction (CSAT) survey results.

Project hours/budget variance (actual vs. estimated).

On-time go-live rate for assigned projects.

Working Conditions

Remote position (US).

Travel to customer sites and corporate meetings as required (expected 10%–20%).

Support customers across US time zones; occasional early mornings or evenings for go-lives.

Required Qualifications

3+ years of project management or software implementation experience, including ownership of timelines, scope, and stakeholder communication for multiple concurrent customer projects.

Proven ability to manage project scope, risks, and budgets.

Experience delivering software training or presenting to customer groups.

Track record of managing deadlines and follow-through across competing priorities.

Demonstrated customer service or customer relationship management skills.

Working knowledge of project management and CRM tools.

Working knowledge of SaaS/web-based applications and system integrations and data exchange.

Ability to independently solve complex problems following established policies and procedures.

Excellent communication skills (written and verbal).

Self-motivated, organized, and able to work independently in a remote environment.

Preferred Qualifications

Field or clinical background (EMT, Paramedic, Firefighter, or clinician).

Project management certification (PMP, CAPM) or Agile/Scrum training.

Familiarity with NEMSIS and state EMS reporting requirements.

HealthcareIT or HIPAA-regulated data experience.

Education

Bachelor’s degree, or an equivalent combination of education and relevant experience.

Worker Type:

Regular

Number of Openings Available:

1