Public Safety Telecommunicator (Office Automation)

Summary

About the Position: Serves as a Public Safety Telecommunicator (Office Automation), dispatching Fire, Emergency Medical Service (EMS), and Law Enforcement (LE) responders.

Duties

• •Handle emergency and non-emergency calls using automated processes such as dispatch software, emergency communication networks, and multi-channel two-way radio systems
• •Respond to incoming 911 emergency calls.
• •Maintain accurate status of assets to ensure the safety of responders and vehicle accountability.
• •Operate communication equipment and database systems such as crash phones, Language Line, Telecommunications Devices for the Deaf (TDD).
• •Monitor the installation/facility integrated alarm system to dispatch appropriate response.
• •Provide initial Incident Command support until responding emergency units arrive on scene.

Qualifications

Who May Apply: US Citizens In order to qualify, you must meet the experience requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience; if qualifying based on education, your transcripts will be required as part of your application. Additional information about transcripts is in this document. GS-07 Specialized Experience: One year of specialized experience which includes: 1.) Answering emergency 911 calls conducting emergency and non-emergency call processing; 2.) Dispatching appropriate equipment/vehicles required for different emergency situations; AND 3.) Maintaining accurate log information and updating access rosters to ensure proper security and compliance of monitored facilities. Typing Proficiency Required: This position requires a qualified typist. A qualified typist can type 40 words per minute based on a 5-minute sample with three or fewer errors. Condition of employment Expanded: Continuous current certification is a condition of employment. The incumbent is responsible for attaining continuing dispatch education (CDE) requirements through in-service training that is offered locally and pass in accordance with predetermined course requirements.

Education

Some federal jobs allow you to substitute your education for the required experience in order to qualify. For this job, you must meet the qualification requirement using experience alone--no substitution of education for experience is permitted.