Quality Assurance Manager | Bentley Labs

About THG

We are THG, a global ecommerce group on a mission to be the global online leader in beauty and sports nutrition.

Our portfolio of leading retailers and brands such as LOOKFANTASTIC, Myprotein, ESPA, Perricone MD, and Cult Beauty form our two core businesses: THG Beauty and THG Nutrition.

From Manchester to New York, we’re powered by a team of over 2500 people who work together, lead by example, and think BIG.

With us, you’ll go further, faster. What are you waiting for?

Location: 111 Fieldcrest Avenue, Edison, NJ 08837

Life at THG Beauty

We know that beauty isn’t one-size-fits-all. Our portfolio of leading retailers and iconic beauty brands caters to everyone, everywhere, empowering customers all over the world to look and feel fantastic.

By combining our portfolio of owned brands with a marketplace for over 1,300 third-party beauty brands through online retail sites LOOKFANTASTIC, Cult Beauty, and Dermstore, THG Beauty's ambition is to be the global digital partner of choice across the beauty industry, supporting the channel shift to online.

THG Beauty’s breadth of relationships is unique to the beauty market; it engages with brands as a retailer, a brand owner, and a product developer and manufacturer, making it the industry’s digital strategic leader.

About Bentley Labs

Bentley Laboratories is a premier beauty contract manufacturer based in Edison, NJ. For over twenty years, Bentley has been a trusted supplier for the world’s top global beauty brands, creating and producing award-winning innovations across the skincare, bodycare, haircare, hygiene and color cosmetics categories.

Bentley’s core manufacturing capabilities include OTC’S; skincare emulsions; surfactant systems for haircare, bath & body products; hot fill processing for solid stick deodorants, lip balms, and other wax systems; and powders for dry shampoos and loose powder face applications. Known for its innovation capabilities, quality, and manufacturing excellence, Bentley maintains the highest standards in GMP compliance, safety, and operational efficiency.

About the Role

The Quality Assurance Manager is responsible for leading Quality Assurance activities across manufacturing, filling, packaging, and assembly operations. This role ensures product quality, regulatory compliance, GMP adherence, audit readiness, and continuous improvement through effective management of quality systems, investigations, CAPAs, documentation, and personnel.

The position provides hands-on oversight of raw material, bulk product, and finished goods testing, in-process inspections, line clearances, investigations, CAPAs, personnel management, and continuous improvement initiatives. The Quality Assurance Manager serves as a visible quality leader, promoting accountability, data integrity, compliance, and cross-functional collaboration.

As the Quality Assurance Manager you will:

Quality Assurance Operations

Provide quality oversight across manufacturing and packaging operations.

Review quality data, investigate nonconformances, and support product disposition decisions.

Ensure compliance with approved specifications, procedures, and manufacturing documentation.

Identify, escalate, and support resolution of quality and compliance issues.

Quality Systems & Compliance

Maintain compliance with FDA regulations, cGMP requirements, ISO 22716, and internal quality standards.

Conduct GMP audits, quality inspections, and compliance assessments.

Ensure audit and inspection readiness across all quality systems.

Promote best practices in documentation, traceability, contamination control, and product quality.

Investigations, CAPA & Change Control

Lead deviations, nonconformance investigations, root cause analyses, and product quality reviews.

Manage CAPAs to ensure timely implementation and effectiveness.

Support change controls, validations, and process improvement initiatives.

Escalate recurring compliance or quality risks appropriately.

Documentation & Data Integrity

Ensure records are accurate, complete, and compliant with ALCOA+ principles.

Oversee quality documentation, electronic quality systems, and document control processes.

Identify and address data integrity and documentation concerns.

Drive continuous improvement in quality reporting and record management.

Leadership & Team Management

Lead, coach, and develop QA personnel.

Set performance expectations and oversee training and competency programs.

Support succession planning and employee development.

Foster a culture of accountability, collaboration, and continuous improvement.

Communication & Risk Management

Communicate quality performance, investigations, audit findings, and compliance risks.

Provide objective, risk-based recommendations to stakeholders.

Ensure timely escalation of significant quality concerns.

Performance Monitoring & Continuous Improvement

Develop and monitor KPIs related to:

CAPA effectiveness

Investigation closure timelines

Audit performance

Training compliance

Documentation accuracy

Quality system effectiveness

Customer complaints and supplier quality

Analyze trends and implement improvement initiatives.

Report quality metrics and compliance performance to leadership.

Cross-Functional Collaboration & Inspection Readiness

Partner with Manufacturing, Quality Control, Engineering, Warehouse, Planning, and R&D teams.

Support customer audits, regulatory inspections, and remediation activities.

Ensure quality records, investigations, and training documentation remain inspection-ready.

Provide quality guidance and support across the business.

Resource & Operational Management

Ensure effective delivery of daily Quality Assurance activities.

Balance operational priorities with strategic projects and continuous improvement initiatives.

Identify resource needs and recommend solutions to maintain compliance and performance.

What skills and experience do I need for this role?

Essential

Bachelor's degree in Chemistry, Biology, Quality Management, Engineering, Manufacturing, or a related field (or equivalent experience).

7+ years of Quality Assurance experience within a regulated manufacturing environment.

3+ years of people management experience.

Experience managing investigations, CAPAs, change controls, audits, and quality systems.

Strong knowledge of FDA regulations, cGMP requirements, and quality management systems.

Experience leading teams and driving continuous improvement initiatives.

Proficiency in Microsoft Office, electronic QMS platforms, ERP systems, and reporting tools.

Strong analytical, problem-solving, documentation, and communication skills.

Preferred Qualifications

Experience within OTC pharmaceuticals, cosmetics, personal care, or contract manufacturing.

Experience supporting FDA inspections and customer audits.

Knowledge of ISO 22716, validation, qualification, and risk management processes.

Experience implementing or improving quality management systems.

Location

Edison, NJ (50 Clearview Road & 111 Fieldcrest Avenue)

Physical Demands

Work in office, laboratory, and manufacturing environments.

Frequent sitting, standing, walking, and computer use.

Occasional lifting of up to 25 lbs.

Ability to wear PPE and work safely around manufacturing processes.

Compensation

$95,000–$105,000 annually , based on experience, skills, and qualifications.

THG is proud to be a Disability Confident Committed employer. If you are invited to interview, please let us know if there are any reasonable adjustments we can make to the recruitment process that will enable you to perform to the best of your ability.

THG is committed to creating a diverse & inclusive environment and hence welcomes applications from all sections of the community.

Because of the high volumes of applications our oppo