Quality Assurance Supervisor

Quality Assurance Supervisor

Main Function

To build and maintain a culture of quality and safety standards at CB’s Distribution Centre (Freetown). The Quality Supervisor for the cold storage warehouse plays a critical role in ensuring that all CB Foods’ chilled and frozen products are stored and maintained, upholding industry standards and regulations.

Specific responsibilities include:

Quality Control Management:

Develop, implement, and continually review quality control procedures to ensure the integrity of all chilled and frozen chicken and pork products.

Conduct regular inspections of incoming and outgoing products to ensure compliance with specifications, hygiene standards, and regulatory requirements.

Monitor temperature, humidity, and storage conditions to prevent product deterioration and maintain product quality.

Team Leadership:

Supervise and lead a team of quality technicians and attendants, ensuring their proper training, performance, and adherence to quality protocols.

Assign tasks, set objectives, and provide guidance to maintain an efficient and motivated quality control team.

Documentation and Reporting:

Maintain accurate records of quality control activities, including inspection results, corrective actions, and compliance reports which are to be shared daily + weekly with Distribution Manager and QMS manager.

Generate and analyze quality performance metrics, identifying trends and areas for improvement.

Process Improvement:

Continuously evaluate existing quality control processes and identify opportunities for enhancement.

Collaborate with cross-functional teams, particularly Sales + Distribution, to implement process improvements that optimize efficiency, reduce waste, and enhance product quality.

Regulatory Compliance:

Stay up-to-date with relevant industry regulations, guidelines, and standards related to frozen food storage and handling.

Ensure that the warehouse operations comply with all food safety and sanitation regulations, such as SQF, HACCP and GMP guidelines.

Supplier and Customer Communication:

Coordinate with internal stakeholders to address quality concerns, discrepancies, or non-compliance issues related to incoming and outgoing products.

Provide requisite information to resolve and close out customer complaints with all relevant parties, including but not limited to, Sales, Customer Care and other Quality members.

Crisis Management:

Act swiftly and effectively to manage product recalls or quality emergencies, working closely with relevant departments to contain and resolve issues.

Training and Development:

Provide training and to ensure that “Quality is Everyone’s Business”, to all employees at the facility.

Coordinate with People + Culture and Quality Team to conduct regular training sessions to reinforce best practices and enhance the skills of the Freetown Distribution teams.

Demonstrated Knowledge, Skills, Experience

Bachelor’s degree in natural sciences/ Associate degree in Agriculture or equivalent qualification

Completion of training in various Quality Management Systems including but not limited to ISO, HACCP, SQF, GMP

Supervisory experience and certification

Strong knowledge of QMS processes and procedures in food and agriculture

An effective communicator with the ability to prepare and present data and reports

Strong analytical skills

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