Recruitment & Client Support Virtual Assistant (NDIS/ Aged Care)

ABOUT THE COMPANY

Our client is a registered NDIS provider delivering mentoring, support work and group programs across South Australia and Queensland, with around 118 staff and 280 participants. They help people build skills, develop confidence and receive the support they need in their day-to-day lives. Recruitment, report preparation and after-hours phone cover are pulling their local recruiter, team leaders and managers away from other work, so they are looking for a reliable, organised Virtual Assistant to take these on. The client is growing, and attracting and recruiting quality support staff is a key priority for the business.

About the Role

We are looking for a reliable, organised Virtual Assistant to support three key areas: recruitment, participant report preparation and after-hours phone support. Recruitment and report preparation are the two core areas of the role, supported by phone and rostering cover.

You will screen applicants, conduct pre-screen calls, arrange interviews, prepare draft participant reports using the client's systems, and assist staff and families with enquiries and roster changes.

The scale is real. Each job advertisement can bring in 200 to 300 applicants, and around 240 participant reports are needed every four months, so organisation and attention to detail are essential.

Excellent customer service and clear, confident spoken and written English are essential, along with a warm, personable and professional manner. Previous NDIS experience, particularly in rostering or service coordination, will be highly regarded, although it is not essential, as training will be provided. A background in recruitment or customer service is also well suited to this role. Training will be provided in the client's systems, processes and reporting requirements.

Callers include support workers, families and participants, so the ability to communicate clearly, patiently and respectfully with a diverse range of people is essential.

The client's recruiter and managers interview and choose every hire, and Team Leaders review and finalise every report. This role prepares, checks and supports, and escalates anything outside its authority. Where a query is outside your knowledge or authority, you record the details and refer it to the right person.

This is a home-based role, working as part of the client's team. The client is also moving to a new CRM, so being quick to learn new systems matter.

Primary Purpose

To give the client's recruiter a steady flow of suitable, well-screened applicants with clear notes and organised interview bookings, to maintain a database of strong candidates for future vacancies, to prepare accurate and well-checked draft participant reports for Team Leader review, and to provide calm, professional after-hours and weekend phone and rostering support for participants, families and staff, ensuring callers are always met by a responsive and helpful team member.