Regional Operations Director

JOB TITLE:

Regional Operations Director

REPORTS TO:

Senior Operations Director

DIRECT REPORTS:

Store Directors, Volunteer Coordinator

TIME COMMITMENT:

Full-time (Salaried)

Regional Operations Director Position Summary: Overflow Thrift Store is a multi-site, faith-based social enterprise committed to caring for people in need by recycling and reselling clean, affordable goods. The Regional Operations Director (ROD) is responsible to directly lead the Store Directors and the Volunteer Coordinator for successful in-store retail operations. The ROD supports the senior leadership team for organizational growth and community relations initiatives, as needed.

As a member of Overflow’s senior leadership team, the ROD helps steward Overflow’s Mission, Core Values, Statement of Beliefs and Brand both internally and externally. The ROD is expected to uphold Overflow’s Statement of Beliefs in principle, professional conduct, and personal practice. All Overflow staff are expected to maintain a positive, solution-oriented attitude in a flexible, physically-active, fast-paced and growth-oriented environment.

ESSENTIAL DUTIES AND RESPONSIBILITIES

The following duties are normal for this position. These are not to be construed as exclusive or all inclusive. Other duties may be required and assigned.

Retail Operations

Provide oversight for retail stores and support for Store Directors to meet established sales targets. Coordinate with the Senior Operations Director to assure adequate coverage for all stores across the enterprise.

Support day-to-day operations as needed.

Provide back-up for Store Directors and Senior Operations Director absences.

Complete store audits (including donations, processing, pricing consistency and accuracy, purging, customer and donor experience, use of retail space, merchandising, cash management, staff communications, etc.) and assist Store Directors with problem-solving and improvements.

Lead store director team appreciation efforts. Assist store directors with staff and volunteer appreciation efforts.

Set agendas for and lead weekly Director meetings and quarterly all-team meetings, in collaboration with Chief Executive Officer and Senior Operations Director.

Assure outstanding customer and donor service across the enterprise. Address escalated issues.

Support marketing team for promotional events, materials, collateral, videos, etc.

Operating Standards

Assure consistent and accurate implementation of organizational Operating Standards, as documented in Overflow’s Operations Manual, Best Practices, Pricing Manual, and other operations documents.

Complete annual updates to Pricing Manual.

Maintain the in-store merchandise purge calendar and communicate to staff.

Complete regular audits for compliance with the Operating Standards. Lead improvement processes as needed.

Escalate issues to the Senior Operations Director and other leaders as needed.

Human Resources

Oversee hiring for direct reports.

Collaborate with Store Directors to set and achieve staffing goals. Audit daily staffing to sales demand and donations volume. Support Store Directors to make improvements and adjustments as needed.

Support direct reports with human resource issues as needed. Address escalated issues.

Lead hiring for store operations (candidate interviews and communication).

Support Store Directors for on-boarding and training for new staff.

Provide coaching and mentoring for direct reports.

Develop and implement staff training program in stores, in collaboration with senior leaders (especially as it relates to in-store operations).

Volunteers

Lead volunteer relations, recruitment and onboarding through Volunteer Coordinator.

Lead volunteer appreciation efforts.

Provide day-to-day leadership for Volunteer Coordinator.

Serve as an ambassador to OTS volunteers - creating an environment of appreciation for our volunteers while supporting volunteers to achieve the OTS mission

Support direct reports with volunteer communications, appreciation events, and dispute resolution as needed.

Market Growth and Community Relationships

Assist OTS leadership to pursue development and partnership opportunities.

Represent Overflow in community outreach activities, as assigned.

Other duties as assigned

ENVIRONMENTAL CONDITIONS:

Work is performed primarily in a retail thrift store environment. Exposure to varying temperatures in donation processing, storage, warehouse, and receiving areas. Exposure to dust, odors, and used or donated items of varying condition. Various weather conditions from heat, sun, cold, windy, rain and snow.

PHYSICAL REQUIREMENTS:

Frequent climbing, stooping, kneeling, crouching, walking, reaching, talking, hearing, grasping and finger dexterity, repetitive motions.

Ability to lift up to 30 pounds and 60 pounds in a team lift occasionally

Sitting approximately 10 percent of the time.

Standing approximately 40 percent of the time.

Walking approximately 50 percent of the time.

Requires the exertion of up to 10 pounds of force continuously.

Up to 50 pounds of force infrequently to lift or otherwise move objects.

VISION REQUIREMENTS:

Specific vision abilities required by this position include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

EQUAL OPPORTUNITY EMPLOYER:

Overflow Thrift Store is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, Overflow Thrift Store will provide reasonable accommodations to qualified individuals and encourages prospective employees and incumbents to discuss potential accommodations with the employer.

Overflow Thrift Store reserves the right to change this job description at any time.

MISSION:

Overflow is a community effort to care for people in need, locally and globally, through recycling and reselling clean, affordable goods.

VALUES:

Demonstrate the Fruit of the Spirit * Be Servant-Minded * Be Adaptable & Flexible * Empower Creativity * Be Inviting and Responsive